Hello, I made my first post here about a Gx cs2 pump I received that wasn’t functioning. I have tried to contact GX via email at [email protected], and [email protected] I have also sent messages on instagram, but I have had no reply. How long is a typical response time for customer service? I would love to be patient but after 7 or 8 emails and a couple weeks of no response, I feel like I have been had. Anyone that has used their customer support, how long did it take? Am I just being too impatient?
GX customer service how long to wait?
- Thread starter Mycal
- Start date
I don't have a GX but generally speaking I'd be ticked off with customer service of ANY brand new product where I'd gotten zero response for 2 weeks! I'd say 2 weeks of patience on your part is above & beyond. Do they list a number to call? Where did you purchase & how did you pay? If credit card you should call your bank & cancel charges. Really sorry your going through this! I'd expected better from GX with all the glowing reports here. Tell them you're about to post a negative thread about them on a forum with over half a million airgunners!!! That ought to light a fire under their butt!
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It was purchased through gxpumpofficial.com. I was under the impression that this is their official website?
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I guess keep trying. When I had issues or questions, they usually replied within a few days.
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This is off the GX Pump home page under contact us (no phone number).
"Click the instant messaging button in the bottom right corner and send me your questions, Customer service will be available 24H a day,
Or you can contact our social media homepage"
"Click the instant messaging button in the bottom right corner and send me your questions, Customer service will be available 24H a day,
Or you can contact our social media homepage"
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I really appreciate all the responses! I have read the contact us/instant message button at bottom right corner, but I do not see any such button on any of my devices. If they would just reply with we’re busy we’ll get back, I would be so happy...it is just the lack of response, and now 1/2 of the 30 day return policy has gone by.
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When I had to contact them I just replied to the email they sent me confirming my order, which was helpful to them because it includes the order number and date of purchase. They got back to me within a couple of days (time/date line adds a delay). This was a few weeks ago and they took care of me.
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I emailed them a few weeks ago through that support address. They responded in a couple days like others have said. Really weird.
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