Gun makers need to make spare parts more available! Great News from Brocock!

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I am not sure what he means by more to it than has been said? I have nothing to do with AOA, the person repairing the gun contacted AOA not me and he told me he could not get any response from them. I do not have any reason to disbelieve him and how could he possibly know who or what gun is being discussed when they have so many customers. I have heard back this morning from Brocock UK and by the sounds of it, they are more than happy to sell me the part that I need, so I am not sure why the Importer over here has an issue supplying it, maybe they would like to explain this further as I can see no possible reason for not responding or refusing to supply a part? I have forwarded their response to the person repairing the gun so he can supply them with the serial number and power of the gun so they can supply the correct valve. Hopefully contacting them directly will finally get this resolved. 
No threats have been made to anyone but if it came down to Brocock refusing to supply the parts and their importer refusing to supply the parts you can be dam sure I would stop promoting their guns. I can not in all conscience promote any maker who does not give support for their products, in this case it looks like the issue might be between the Importer and the person repairing the gun for me, but as an Importer they should set their differences aside and give the product support they are supposed to give, Neil.

PS. If Brocock continues to act the way they have with me via their very polite e-mail I will,of course, continue to promote their guns as I have done in the past. 
 
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Why don't you simply call and ask? 

I don't work for or with AoA, but they are not refusing to supply parts to me and returned my call in a very timely manner. And just a shot in the dark, lamblasting them on the forum they are the major sponser of is probably how they know about it. And this: "No threats have been made to anyone but if it came down to Brocock refusing to supply the parts and their importer refusing to supply the parts you can be dam sure I would stop promoting their guns." is a textbook non-violent threat to "stop promoting their guns" if "it came down to Brocock refusing to supply the parts and their importer refusing to supply the parts". 
Imagine how up in arms you would be if someone bought one of your ldc's then had issue with it and went to someone else about it, then started going off on you on the forums, never bothering to contact you themselves. Just seems like much of this could have been avoided with a nothing more than a phone call on your part. 
Straight from Brocock, AoA is the repair and warranty center for their guns. Your guy is not. I had no reason to disbelieve you until I called AoA myself. I have never been a customer of theirs, but if I had found this post before I bought my Compatto, I may have passed up a great deal on a great gun. 
I'm not going to bother posting further on this, but if someone comes across this thread seeking information on whether or not to purchase a Brocock, don't let this sway you away from one and if you need parts or service on your Brocock call AoA (480)-461-1113 ext 150. 
 
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Out of respect for Michael I have edited my response, but Adam you need to back the hell off, I am paying for the repairs to my gun and will use whatever tuner I choose, I do not have to send my gun to a Brocock repair station and parts should still be made available. No matter what you are being fed by AOA I have waited 5 months for my gun and have no reason to believe that the parts have been made available to the person repairing it, if they had I would have got my gun back by now, so please keep your advice about where I should send my guns for repair to yourself, Neil.

For your information Adam here is the e-mail from the person repairing the gun, I am not disclosing his name because I do not want him to encounter even more problems obtaining the parts than he has already. This e-mail was received over 2 months ago!


Hi Neil,Just wanted to give you an update regarding the Brocock rifle. Well there is no update. I haven't heard from AOA so I fired off an email to get an update or an ETA. In the meantime I will try and source other places to get them online. Currently AOA seems like our best bet, but I want to feel around and see if I can find one from across the pond. 
 
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amoxom as already stated Brocock UK has told me they will be happy to supply me with the parts I need, they just need to verify which valve it has as they use more than one valve in them because of the various markets. The tech support guy from Brocock was extremely polite and friendly, I have put him in touch with the person doing the repairs as he wanted the serial number of the gun and some other details which I do not have. Hopefully, this will all be put to bed soon as I truly only got to shoot about 10 shots through it before the problem started. I had not owned the gun long but understand seals can be a problem on guns so I did not feel that going back on the seller would have been right, the gun shot fine when it arrived and only started to leak after I tried to refill it, so he sold me a good gun, nothing could be attributed to him selling me something bad. I appreciate the contact info but for now I would like to see Brocock follow through with sending the parts to my tuner, all the best, Neil.
 
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Tim I am starting to feel the same way, I am not buying any at the moment but I have a feeling any additions to my collection will be made in the USA. Luckily I have quite a few guns, but if I only had one gun, being without it for 5 months would seriously make me think about getting out of air guns altogether. I am NOT pointing the finger at the maker here, the problem could lie somewhere else, that is why I am dealing with the maker direct, to try and sort out whatever this problem is, Neil.
 
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I have just heard back from the person repairing my gun, Brocock has told him they will ship a new valve free of charge and will only charge for shipping. So whatever the problem was with obtaining this part from the USA HAS been solved by contacting Brocock direct. Of course, I do not expect them to supply this part free and will offer to pay the full price for the part, I believe in paying for our toys and hobbies and have never had any problem with paying for the parts I need, just with not being able to obtain them. This is great news for anyone who owns or wishes to buy a Brocock, they obviously have no problem in taking care of their customers. I am thrilled at finally getting a resolution to this as the Brococks are actually my favorite guns and it really irks me not being able to use one of them, Neil.
 
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"TimTebow"Buy USA!!! There are several very very good USA made PCP airgun companys with great support and most can reached by phone no stupid emailing back and forth. Two companies I have spent money with RAW and WAR have fantastic guns and awesome support. Why anyone would buy out of the states is silly to me.
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I'm coming to your way of thinking. It's just that no USA maker has the selection. If RAW made a decent bullpup with a metal trigger guard I would never buy anyone else's guns.
 
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"Nueces"
"TimTebow"Buy USA!!! There are several very very good USA made PCP airgun companys with great support and most can reached by phone no stupid emailing back and forth. Two companies I have spent money with RAW and WAR have fantastic guns and awesome support. Why anyone would buy out of the states is silly to me.
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I'm coming to your way of thinking. It's just that no USA maker has the selection. If RAW made a decent bullpup with a metal trigger guard I would never buy anyone else's guns.
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You better look at WAR then and its new micro carbine called the WARP im saving up for one. https://www.facebook.com/wickedairrifles/?ref=bookmarks
 
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Nothing happened here to warrant avoiding imported air guns. Brocock are sending the part and they are even doing it free of charge outside of warranty. Sounds like a great company to deal with to me.

National pride aside, most of the best air guns and barrels are still made in other countries. There is really no reason not to buy the air gun you like best regardless of where it was made. 

imo, the greatest risk of not being able to buy parts in the future (for any type of product) would come from dealing with small one or two man operations, regardless of their location. Small businesses come and go all the time. Even in that scenario, there is usually a way of getting parts made if needed.

Dennis Quakenbush makes parts and pumps for those 18th century pcp guns that collectors buy. If it's possible to source parts for an antique air cane from 1820 then I'm not super worried about any of my modern air rifles...

If anyone has been flatly refused by a manufacturer when they asked to buy a replacement part for a pcp gun, then that is useful info to share but it doesn't seem like a common problem or there would be more threads about it. 

 
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Zebra I am not sure I get the point of your post, I don't think anyone is talking about avoiding buying guns from foreign makers, but I am sure some air gunners feel that the problems associated with getting spare parts for certain guns makes them think twice about buying them. Had the maker not come through the way that they did, I might have seriously thought about limiting my purchases to the US market. But since they came through in the fashion they did I will not hesitate to buy from them in the future, having said that, it will certainly not stop me from trying out some of the guns that are now being made here in the USA. Neil.
 
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Compatto is manufactured by Daystate who took over Brocock some time ago. I doubt that Daystate has any interest in supporting the older Brocock guns. Things were bad enough as far as service when Brocock was an actual company. 
AoA still sells the older Brocock rifles, but I'm pretty sure they're out of production. Is there a parts stash anywhere? Who knows?
 
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"NeilClague"Zebra I am not sure I get the point of your post, I don't think anyone is talking about avoiding buying guns from foreign makers, but I am sure some air gunners feel that the problems associated with getting spare parts for certain guns makes them think twice about buying them. Had the maker not come through the way that they did, I might have seriously thought about limiting my purchases to the US market. But since they came through in the fashion they did I will not hesitate to buy from them in the future, having said that, it will certainly not stop me from trying out some of the guns that are now being made here in the USA. Neil.
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The point I was making as well as asking about is this perceived difficulty getting parts. If anyone has been unable to get a part on request from a manufacturer, we should know about it, otherwise I will assume that this is not a major issue. 

People saying that they will only buy American because of difficulties getting parts for foreign guns only makes sense if there is an actual difficulty. In this case, if there was an issue, it occurred on the American side. Without knowing all the facts, it sounds like it would have gone down the same way if it was an American brand. If people want to only buy American because they want to support American companies, that's a different story which I have nothing to say about. 

The other point is that, just because a manufacturer is based in America, doesn't necessarily mean that parts will be easy to get in future. Some of the new American air gun manufacturers are small start-up operations. If anything happened to the owners, the companies would disappear overnight like any small business. If future availability of parts was the biggest concern, an air gun from one of the larger and more established companies would be the way to go. This would include Crossman but it would also include FX, Daystate, Air Arms etc.

Just so the point isn't confused, I will add this: Some of the new American made air guns look awesome and are excellent performers by many accounts. I wouldn't hesitate to buy one of them next time I am in the market for something they sell. I wouldn't hesitate to buy another Kalibrgun, FX, BSA etc either. I guess I just don't find the manufacturers location to be as meaningful as some. I have experience good and bad products here and abroad. 



 
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Thanks for clarifying that Zebra I was not quite clear on the point you were making but it is quite clear now. But you can see some of the responses that you get when you make a post like this, some people are more interested in causing trouble than letting the thing ride out and find out what the makers response is. So I can understand why some people do NOT bother to make posts like this. On the other hand I am one of those people who believes that difficulties in obtaining parts, for whatever reason, should be made known to other members and people who enjoy this hobby. I still do not know what the problem was in obtaining the parts over here, but contacting the maker in the UK was the right thing to do, it got the problem resolved very quickly and has just strengthened my trust and support for the maker. All the best, Neil.
 
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Brocock UK came through with flying colors, the parts were with my repair guy within days of me asking for them. I spoke with them on the phone and they could not have been more helpful and talk about friendly service, what a great experience! I will not hesitate to buy another Brocock now I am 100% certain of the factory backing up their products with first class support, good on ya Brocock! All the best, Neil.
 
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"TimTebow"
"Nueces"
"TimTebow"Buy USA!!! There are several very very good USA made PCP airgun companys with great support and most can reached by phone no stupid emailing back and forth. Two companies I have spent money with RAW and WAR have fantastic guns and awesome support. Why anyone would buy out of the states is silly to me.
Click to expand...
I'm coming to your way of thinking. It's just that no USA maker has the selection. If RAW made a decent bullpup with a metal trigger guard I would never buy anyone else's guns.
Click to expand...
You better look at WAR then and its new micro carbine called the WARP im saving up for one. https://www.facebook.com/wickedairrifles/?ref=bookmarks
Click to expand...
oh wow thats most likely the ugliest air gun I seen in a while. Maybe even worse than the pulsar :D
 
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