Same story here...my new .25 Gauntlet that has an extremely undersized air stripper O ring, sheared barrel/receiver O rings due to a razor sharp air port, and a rounded hex slot in the sear engagement screw. I called UmarexUSA and gave them all the info, they were very cooperative and verified my shipping address. I said thanks and expected a "your welcome" with maybe an ETA added before hanging up. Instead I got, "That will be $30 and change for parts and shipping." I replied, "I just got this gun and it has a 3 yr warranty." I was then informed I would have to ship it to UmarexUSA to get "free" parts and service under warranty. I'm guessing the shipping would run $30+ each way...so $2 worth of parts under warranty will cost me $60...LOL I said, "No thanks, I can get 100's of O rings for 1/4 the cost and not have the gun missing for several weeks. I'll catch you later...good bye." Very disappointed that this is the way it works and I know that most all brands operate the same way but what a crappy feeling they left me with.
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