FX FX Wildcat fill issue

I recently sold my FX Wildcat to a local individual who has shot it for several weeks without filling it. He called today and said that when he tries to fill it the air just escapes from the muzzle. I had him cock the rifle. He said that didn’t make any difference. It may or may not be something really stupid like wrong probe insertion but who knows. If any of you have any other tips or experience like this, please advise. I have never experienced one issue with this rifle.

Thanks
 
Nice of you to be concerned, can't help but suspect operator error is behind this problem. Never had a filling problem with my Wildcat either, if sold, I'd provide Operator's Manual or suggest buyer read FX manual online, after that, it's new owner's responsibility to follow manufacturer's recommendations, or ignore, at their own peril. WM