I spoke with FX USA this morning to inquire about purchasing 75mm center sections for FX OEM moderators. FX USA says they won't price or sell them because "it's a dealer item" and I need to contact my dealer... So I contact my dealer, Utah Airguns and they say they don't sell them and won't even order them because "no one wants them, everybody buys aftermarket".
Another problem is finding out what parts and accessories are available. FX USA can tell you if the item is available for purchase but not if it's available in the US market... So we have dealers like Utah Airguns advertising accessories (barrel liners) as in stock for months even though they are not in stock, they have never been in stock and they can't tell you when they will be in stock which just points back to the FX barrel fiasco.
And lastly "we only ship on Wednesdays because there are only a few people working here and we have 20-30 orders per week to fill". That's a management problem. If the parts are organized in bins, one person should be able to fill 20 orders well before lunch time. Why not pull the parts, print the shipping label and put the order in the outgoing mail every day?
I'd really like for the nice people at FX USA to address these issues and give customers usable information. If you're going to tell me I have to "buy it from a dealer" then at least tell me which dealer I can actually buy it from and what the retail price is supposed to be. There's no need to wind your customers up and send them on a wild goose chase.
Another problem is finding out what parts and accessories are available. FX USA can tell you if the item is available for purchase but not if it's available in the US market... So we have dealers like Utah Airguns advertising accessories (barrel liners) as in stock for months even though they are not in stock, they have never been in stock and they can't tell you when they will be in stock which just points back to the FX barrel fiasco.
And lastly "we only ship on Wednesdays because there are only a few people working here and we have 20-30 orders per week to fill". That's a management problem. If the parts are organized in bins, one person should be able to fill 20 orders well before lunch time. Why not pull the parts, print the shipping label and put the order in the outgoing mail every day?
I'd really like for the nice people at FX USA to address these issues and give customers usable information. If you're going to tell me I have to "buy it from a dealer" then at least tell me which dealer I can actually buy it from and what the retail price is supposed to be. There's no need to wind your customers up and send them on a wild goose chase.