I have even questioned just getting my money back but due to the time that has elapsed since I bought the rifle of which was spent in FX USA's possession Baker airguns will not give me my money back and FX USA will not either since it was not purchased through them. I feel stuck and frustrated I purchased this $2300 gun to hunt with because I could get it at that time and feel like I will not even be able to this year.
@fx-usa has had my rifle since my return period started through baker airguns and being as they are a legitimate manufacturer and my only way to get a working product I do not believe my return should have expired in their possession.
I did not purchase it from you yes but that being said it was broken when it was purchased from you and should have been caught also you were not willing to sort this out even before I told you I had purchased it second hand because it was past the 30 days even though the gun was in fx's possession for a legitimate manufacturer defect for those 30 days which I do not feel a warranty should be voided under since that is the appropriate action the original purchaser would also have had to take. You are not directly at fault but then again you are not totally innocent in this.
I am going after fx to get this resolved so I don't know why you are in this conversation it is not even an argument as to whether or not it was broken when it left you it was that is just a fact.
-Brandon
Brandon-
I gotta say, I would have handled this pretty differently, and you've lost my support on this one. It seems you bought a gun second hand, ie used, not from a dealer. Then, you played it off as though you did buy it from Baker, and that they should be giving you money that you never gave them. Additionally, you've certainly stated some things on a public forum that are disingenuous at the least, and then when a representative from Baker comes to this rant thread you've started to clarify what's going on and offers to look into the matter, you question why he's in the conversation.
He's in the conversation because you dragged a very reputable dealer's name through the mud on your poorly executed efforts to find resolution to your unfortunate situation, and that's not cool.
I have purchased multiple guns and high end items from Baker and I have also dealt with FX USA on warranty issues and my experiences couldn't be more opposite than yours. Then again, based on the way you've comported yourself in this thread, I don't imagine you've gone about this as a polite, gentleman willing to work with the companies involved to find a solution.
I offered support for your cause, and at the same time having dealt with both of these business before for sales and warranty, I was quite befuddled by your experiences. Now that the full story is coming to light, I understand how you got yourself in this predicament.
Have you looked at this:
https://fxairguns-usa.com/warranty/ Full Three Year Warranty FX Airguns USA offers a full factory back-up service to each FX Airgun that it imports into the US. All FX Airguns manufactured from October 2017 and on are warranted to the retail consumer for three (3) years from date of purchase against faulty workmanship and defective materials. Proof of purchase is required. The warranty of your FX Airgun is transferable with copy of original invoice or receipt.
Baker owes you nothing here, and based on how you've played your hand I'd say there is some question regarding "it is not even an argument as to whether or not it was broken when it left you it was that is just a fact."
So, you're saying you payed $2300 for a used, broken gun? That gun didn't work when you closed the sale from a private party? If so, why did you hand over $2300 for a used, broken gun?
I know the guns I have purchased from Baker were actually held, tested, and approved for shipping because much like an anxious 12 year old on Christmas Eve, I wanted Baker to ship my gun after payment, but they said the gun still had to be tested and held for 24 hours first. Based on the reputation you've established, I'd say, at best, there's a whole lot of question that gun was broken when it shipped. Perhaps it failed later, but that's what the three year warranty is for. If you had actually purchased it from Baker yourself, the smart move woulda been to ship it back to them or contact Baker first and apprise them of the situation. Then again, you didn't buy it from Baker. Purchasing second hand anything always comes with the risk that it may fail and being made whole may take more effort, which is why it's typically less than retail. For the $2300 you claim to have spent for a used, already broken gun that retails new and unbroken for less, I hope there were some other things included that you're also omitting. There's a P.T. Barnum quote applicable here...
Best of luck with your situation. In the future, you might find a level headed, truthful approach is the best way to proceed with conflict resolution; that combo has always worked well for me.