If it were me I would just box it all back up and call for a free return shipping label and send it back for a full refund, do to the fact that it is defective and therefore unusable, and then I would either wait until next year to see if the new version of the Impact is problem free or not, or else just spend my money on something else now.
One of the things that's causing me to "wait and see" if next years version of the FX Impact is problem free or not, is the Exchange/Refund policy being used by the dealers and retailers that sell the FX Impact. Here is an exact copy of the pertinent part of one company's policy…
"
Exchange/refund policy - You may return any item in new condition (unused) along with its original packaging and any accessories for a full product refund within 30 days of purchase
- Please note that shipping charges are not refundable unless the item received was defective. Items which are not in the original packaging or otherwise not in new, salable condition are subject to a minimum 20 percent (20%) restocking fee.
- Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a full refund.
- All returns must have an RMA (Return Merchandise Authorization) number."
1) So, to return the item for a full refund it has to be in "new condition (unused)"…so that means if I even shoot a few pellets through it to see if it even works right or not, I lose the right to return it for a full refund of my $2,050.00 because it is no longer in new "unused" condition. Seems like a Catch-22 situation to me…
2) And, unless the item is defective the shipping charges are not refundable, and unless it is in new, unused, salable condition I am subject to a 20% restocking fee. That would amount to $410.00 + shipping charges I would lose on the deal. What is the seller's idea of "defective" differs from mine?
3) And, any attempt to disassemble the item to change its appearance or function, such as disassembling it to change the C3 bumper will void the warranty and I will lose my right to return the item for a full refund.
4) And, I am also required to get the seller's permission to even return the product, and if I return it without the seller's permission they may refuse to receive it and send it back to me.
I am just afraid of laying out $2050.00 on a new pellet gun that may have problems and then possibly being forced to take a $410.00 loss if I have to then return it. If I am going to lay out that much of my hard earned money on anything I want to know that I can return it for a full refund with no questions asked, and without having to pay a 20% restocking fee. I truly wish someplace like MidwayUSA or Bass Pro Shops were selling these FX Impacts, because they have a 100% Customer Satisfaction Guarantee. With this kind of return policy it would take all the worry out of getting my money back, or having to possibly sell it on the classifieds for hundreds less than I paid for it just to get rid of it.
All the best, Chuck