I ordered a scope (value about $580) on 5/31/23. It arrived today, 5/8/23. I checked and it was in stock when purchased. No problem with the delivery time frame. Here's the problem. Before you place the order, there is NO mention of the fact that they are going to ship any item over $400 Adult Signature Required. So when I place the order, they can't tell me when they will ship, but I'm supposed to be home to sign for it.
To add insult to injury, FedEx had to SCAN my wife's drivers license. What are they law enforcement officers? Why an ADULT signature for a scope? An airgun where you have to be over 18 maybe, but a scope? My wife went along with it because it was for me. If I had not been in the shower, I would have told them to send the package back to Utah Airguns and scan their drivers license to get it back. They should make all this clear upfront, before you order. UPS's high value is $2,000. I called to complain to Thaddeus. He said I could request no signature, but I would have to send an email requesting it and doing so would absolve them of all liability in the event of a loss. Whatever happened to insurance? I told him if this was their new norm I would need to shop elsewhere. He said I should do that. I will, and you might want to as well. Utah Airguns keeps inventing new reasons to shop elsewhere.
To add insult to injury, FedEx had to SCAN my wife's drivers license. What are they law enforcement officers? Why an ADULT signature for a scope? An airgun where you have to be over 18 maybe, but a scope? My wife went along with it because it was for me. If I had not been in the shower, I would have told them to send the package back to Utah Airguns and scan their drivers license to get it back. They should make all this clear upfront, before you order. UPS's high value is $2,000. I called to complain to Thaddeus. He said I could request no signature, but I would have to send an email requesting it and doing so would absolve them of all liability in the event of a loss. Whatever happened to insurance? I told him if this was their new norm I would need to shop elsewhere. He said I should do that. I will, and you might want to as well. Utah Airguns keeps inventing new reasons to shop elsewhere.
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