Here lately, I have been receiving new parts that I have ordered from various companies. They will arrive in their unscathed package. But damaged. People are putting damaged parts in the mail and sending them to me as new. This has happened multiple times with FX USA. One instance, they refunded my purchase. Another I sent the other 2 damaged parts back in exchange for 2 more of the same (hopefully un-damaged parts). The replacement shroud was good. The other part was STILL DAMAGED.
I just received a package from MTC today over an issue I had with removing the battery cap from my scope. I tried using heat, tried cooling the cap with ice to get it to shrink a hair. Eventually I had to put the turret in a VICE with some wood blocks. And I had to use a coin that fit the cap notch exactly IN A PAIR OF PLIERS. I had to use so much force that the coin that was an exact fit STILL DAMAGED the cap.
Anyhow, they said they'd send me another. But they had to remove it from an existing scope to do so. Guess what problem they had... The new cap they sent me had THE SAME DAMAGE mine did. Why did they even bother.??!!
What is going on. These are not the only instances of floundering QC I've seen lately.
I know it can't just be me. And why this is acceptable is beyond me.
I just received a package from MTC today over an issue I had with removing the battery cap from my scope. I tried using heat, tried cooling the cap with ice to get it to shrink a hair. Eventually I had to put the turret in a VICE with some wood blocks. And I had to use a coin that fit the cap notch exactly IN A PAIR OF PLIERS. I had to use so much force that the coin that was an exact fit STILL DAMAGED the cap.
Anyhow, they said they'd send me another. But they had to remove it from an existing scope to do so. Guess what problem they had... The new cap they sent me had THE SAME DAMAGE mine did. Why did they even bother.??!!
What is going on. These are not the only instances of floundering QC I've seen lately.
I know it can't just be me. And why this is acceptable is beyond me.