Edgun Matador r5m long broken stock

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So I hope my 2c aren't unwelcome here but let me toss them out. 

First off, I honestly don't see how this is Ed's problem. Yes it'd be fantastic if he stepped in and offered some sort of resolution, but the whole reason for regional distributors to exist is that they are supposed to support the brand. It is a lot harder for Ed to export a single one of anything from Russia to within the EU than for the EU distributor to move something within the economic zone. Again it is kind of the point of the EU existing. 



Second, I assume you bought the gun in NEW condition from the distributor? As far as I'm concerned, as far as Paypal is concerned, and as far as virtually every money transfer/credit company is concerned, it is the job of THE SELLER to make sure the product arrives AS DESCRIBED (in brand new condition in this case) to the customer. It isn't Ed's job, it isn't anyone else's job, it is the seller's job and the seller's job alone. It doesn't matter if the inventory was sent to them from Ed faulty or they damaged it in holding or it was damaged in shipping, they advertised it, they sold it, they shipped it, and it is their job to deliver it in the condition as described. The buck stops with them in my opinion. Offer them a chance to make it right of course, but if they refuse I think you're well within your rights to contact your payment processor to seek a financial resolution. If there was some sort of "as is" or "no warranty" situation of shipping from Greece to Portugal, they need to have said that UP FRONT and in pretty clear terms. 

That is kind of the long and short of it in my eyes. I hope that makes sense and is reasonable. Obviously if there are systemic issues with manufacturing, defects, or if it is a shipping damage (it should be insured), but unless you either specifically refused insurance, requested a fraudulent value declaration, or agreed up front to a no-warranty purchase I don't see how this could be the responsibility of anything other than the seller. When you sell a brand, any brand, you're responsible for handling the customer service. That is why the standard retail markup in most industries is 40%, because there is a lot more to it than simply "hold and ship this stuff." If there is a systemic issue, it is the job of the dealer/distributor to take that up with the manufacturer, but NEVER make it the customer's problem to chase the manufacturer. 

Just my 2c.
Click to expand...

All that words to tell me what ?

That some one overtight the stock and its broken ?

Who you think ? Factory, shipping company, seller, me ?

Assume that the problem was the reg, whose responsibity it would be ? 
 
Upvote 0
So I hope my 2c aren't unwelcome here but let me toss them out. 

First off, I honestly don't see how this is Ed's problem. Yes it'd be fantastic if he stepped in and offered some sort of resolution, but the whole reason for regional distributors to exist is that they are supposed to support the brand. It is a lot harder for Ed to export a single one of anything from Russia to within the EU than for the EU distributor to move something within the economic zone. Again it is kind of the point of the EU existing. 



Second, I assume you bought the gun in NEW condition from the distributor? As far as I'm concerned, as far as Paypal is concerned, and as far as virtually every money transfer/credit company is concerned, it is the job of THE SELLER to make sure the product arrives AS DESCRIBED (in brand new condition in this case) to the customer. It isn't Ed's job, it isn't anyone else's job, it is the seller's job and the seller's job alone. It doesn't matter if the inventory was sent to them from Ed faulty or they damaged it in holding or it was damaged in shipping, they advertised it, they sold it, they shipped it, and it is their job to deliver it in the condition as described. The buck stops with them in my opinion. Offer them a chance to make it right of course, but if they refuse I think you're well within your rights to contact your payment processor to seek a financial resolution. If there was some sort of "as is" or "no warranty" situation of shipping from Greece to Portugal, they need to have said that UP FRONT and in pretty clear terms. 

That is kind of the long and short of it in my eyes. I hope that makes sense and is reasonable. Obviously if there are systemic issues with manufacturing, defects, or if it is a shipping damage (it should be insured), but unless you either specifically refused insurance, requested a fraudulent value declaration, or agreed up front to a no-warranty purchase I don't see how this could be the responsibility of anything other than the seller. When you sell a brand, any brand, you're responsible for handling the customer service. That is why the standard retail markup in most industries is 40%, because there is a lot more to it than simply "hold and ship this stuff." If there is a systemic issue, it is the job of the dealer/distributor to take that up with the manufacturer, but NEVER make it the customer's problem to chase the manufacturer. 

Just my 2c.
Click to expand...

You are right the seller is legally responsible, but the seller and ed said it shipping damage when it looks like a factory mistake which is poor customer service, Ed would have to send a replacement stock to the seller anyway.




 
Upvote 0
So I hope my 2c aren't unwelcome here but let me toss them out. 

First off, I honestly don't see how this is Ed's problem. Yes it'd be fantastic if he stepped in and offered some sort of resolution, but the whole reason for regional distributors to exist is that they are supposed to support the brand. It is a lot harder for Ed to export a single one of anything from Russia to within the EU than for the EU distributor to move something within the economic zone. Again it is kind of the point of the EU existing. 



Second, I assume you bought the gun in NEW condition from the distributor? As far as I'm concerned, as far as Paypal is concerned, and as far as virtually every money transfer/credit company is concerned, it is the job of THE SELLER to make sure the product arrives AS DESCRIBED (in brand new condition in this case) to the customer. It isn't Ed's job, it isn't anyone else's job, it is the seller's job and the seller's job alone. It doesn't matter if the inventory was sent to them from Ed faulty or they damaged it in holding or it was damaged in shipping, they advertised it, they sold it, they shipped it, and it is their job to deliver it in the condition as described. The buck stops with them in my opinion. Offer them a chance to make it right of course, but if they refuse I think you're well within your rights to contact your payment processor to seek a financial resolution. If there was some sort of "as is" or "no warranty" situation of shipping from Greece to Portugal, they need to have said that UP FRONT and in pretty clear terms. 

That is kind of the long and short of it in my eyes. I hope that makes sense and is reasonable. Obviously if there are systemic issues with manufacturing, defects, or if it is a shipping damage (it should be insured), but unless you either specifically refused insurance, requested a fraudulent value declaration, or agreed up front to a no-warranty purchase I don't see how this could be the responsibility of anything other than the seller. When you sell a brand, any brand, you're responsible for handling the customer service. That is why the standard retail markup in most industries is 40%, because there is a lot more to it than simply "hold and ship this stuff." If there is a systemic issue, it is the job of the dealer/distributor to take that up with the manufacturer, but NEVER make it the customer's problem to chase the manufacturer. 

Just my 2c.
Click to expand...

All that words to tell me what ?

That some one overtight the stock and its broken ?

Who you think ? Factory, shipping company, seller, me ?

Assume that the problem was the reg, whose responsibity it would be ?
Click to expand...

Well..... that if I were you, I wouldn't care what the distributor said, if they can't give you a satisfactory repair they should give you your money back. If they're not willing to do either of those things you should warn them that you'll contact your payment processor and file a dispute/chargeback. And if they still won't make it right, you should probably do that. 


If the problem were the reg, I would still see it the same way. It is the distributor/retailer's job to make sure the end customer gets a functioning product. They need to be able to handle customer service and repairs. What they can't repair, they need to be able to accept returns/refunds on. You shouldn't be expected to buy a product within your economic zone (the EU), but if there is a problem suddenly you'll have to send it to some other random country outside your customs union. That is not reasonable, not on a brand new product. 

I hope that makes sense/sounds reasonable. And again, I'm sorry you're having these issues. :) 
 
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1561749779_17886093545d166913391732.83284996_received_2563594296997879.jpeg


After a little delay i received my GUARANTEE stock
Its much better than the old one
Thank you Ed !
 
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