Probably anyone who has dealt with customer support at DonnyFL already knows this, but my recent personal experience deserves a shout out.
I needed a shroud extender for my FX Dreamline Classic. I could find nothing in the DonnyFL catalog that matched. I went through the email process to contact them and listed the dimensions I needed. I received a reply the next day, which was a Thursday, stating that the machinist would contact me the next week. That happened the following Tuesday morning with an email requesting a picture and a contact phone number.
Within minutes of sending the requested info, I got a phone call from the machinist. He said he had a catalog item he could turn down to my specs and since it was a catalog item, would not charge the custom machine rate. He said he would invoice me and, as soon as I paid, he would do the work and send them out. The transaction was done and I had the parts in hand Friday afternoon. What more could you ask?
I needed a shroud extender for my FX Dreamline Classic. I could find nothing in the DonnyFL catalog that matched. I went through the email process to contact them and listed the dimensions I needed. I received a reply the next day, which was a Thursday, stating that the machinist would contact me the next week. That happened the following Tuesday morning with an email requesting a picture and a contact phone number.
Within minutes of sending the requested info, I got a phone call from the machinist. He said he had a catalog item he could turn down to my specs and since it was a catalog item, would not charge the custom machine rate. He said he would invoice me and, as soon as I paid, he would do the work and send them out. The transaction was done and I had the parts in hand Friday afternoon. What more could you ask?
