Placed an order on 12/8/21 with a 2 day delivery (3 hours away from me). When the package did not arrive on 12/8, 12/9, or 12/10, I called Utah Airgunson 12/11 (on 12/10 the tracking # finally updated and the package is said to be in Keasbey, NJ with no projected delivery date), and asked how we could fix the problem. He accused me of holding UA responsible for the shippers error, which I did not do, and tried to fabricate a possible scenario for the error. I have been a daily UPS pickup for 20+ years, and am well aware of routing logistics, and I have bought enough items in the past from Utah Airguns to know my packages do not go to Keasbey, NJ from North Salt Lake City to be returned to CO. He made it clear that once they ship it, the customer service is over. I am also aware of who has the burden of followup on a shipment sent "prepay and add", vs "freight collect". I did as he instructed and called FedEx. If they find the item, they are returning it to Utah Airguns. I have filed a request for a refund from Paypal for the item.
A couple weeks ago, I called a Taipan dealer to order a .22 Standard and have a free lifetime reseal. He immediatly blew me off and told me to call Utah Airguns. I called Tony at Talon Tunes instead, and I'm glad I did.
A couple weeks ago, I called a Taipan dealer to order a .22 Standard and have a free lifetime reseal. He immediatly blew me off and told me to call Utah Airguns. I called Tony at Talon Tunes instead, and I'm glad I did.