Dealers please answer email and or voice mail

[Drumsnguns]

Look I know you guys are busy. We are ALL busy. I’m a front liner and have had very little time off since March. So with that, please answer our questions. I’ve had my finger on the buy button more than once only to walk away more than once. 
I’d think that it really adds a kink in the ol cash flow stream. 
Thank you 

 

[Richieg]

Many dealers will do just that and many others won't. It's frustrating if you have a question or issue with a air rifle and you just need some input from the dealer and you have left messages and have never had a reply. How much time does it take to return a phone call to give some help to customers that have spent their hard earned money buying from them, when there's many to choose from? The thing about common courtesy...it ain't that common..

 

[Waldog]

I submitted a email asking a couple questions about 4 different high grade Target Rifles to a major airgun dealer. I called first but could not connect with a salesman. I never received and answer or a call back. Needless to say I'm spending my nearly $3000 elsewhere. Dealers take note, you know if your customer service is reputable.

 

[Eamon]

 Is it not some kind of crazy when you are trying to spend large amounts money with a company, and you can not even get a return phone call. I just went through this. By the time I did get a phone call after serval attempts on my end, I was like never mind.

Eamon

 

[Richieg]

EVERYTHING going on, a missed call, poor service, backordered backorders is pushed into the category..its ALL because of covid...i mean REALLY? How long are people going to use that crutch as an excuse for poor service , I guess as long as customers buy it.

 

[Glenn5691]

Tony over at TalonTunes has been great with answering questions and keeping me updated. Have always recommended him as he helped me out with my first PCP 12 years ago and will be packing up my new toy this weekend or sometime next week. 

 

[landshark]

I am seem to have less issues with getting my emails answered when I want to buy than when I have an issue.

My problem with the covid issue is that if you are so busy and need more help, there are a lot of people out of work that could use the work, how about hiring some

I have had these issues with lots of types of businesses lately

 

[Willie14228]

I am seem to have less issues with getting my emails answered when I want to buy than when I have an issue.

My problem with the covid issue is that if you are so busy and need more help, there are a lot of people out of work that could use the work, how about hiring some

I have had these issues with lots of types of businesses lately

It’s not about the number of available employees but about the space to put them in while maintaining proper distance between workspaces. Also this is the busiest time of the year added to that you have panic buyers buying airguns for some very wrong reasons That being said I hope this shows why supporting brick n mortar stores is important almost all major internet Airgun stores are doubling as wholesale distribution centers that compete with those stores