I always pay close attention to what VetMx has to say and for sure there is frustration here, but I don't see it as on the surface as it may seem. And I think I get what VetMX is talking about, I see it a lot all the time. Same questions asked by different people all the time when starting out way above their heads. Hell even I make the mistake at times asking dumb questions still, I admit it. That is why they say don't cut your teeth on an M3! They don't even take the time to do a search and start learning on their own, they want others to spoon feed them. I look back on my journey and I was very fortunate to find people that were able to help me and I had the courage, I guess to to go ahead and rip apart an expensive gun and learn it. There are several turning points for PCP ownership I believe. One reaching out to the source material and learning how to tune your gun that you received from the factory with factory specs ands stat there, through schematics and combing threads; know how air travels through the gun, and why your pellet in the end comes out at a certain speed. Can you tear the gun down and replace seals, all of them? Do you understand the manufacturers defects and limitations of the product itself at todays point in time? Others will be found later, keep up on the info. I am not taking about customer service here, just the gun. Do you have ideas of a work a workaround? Getting to where you want the gun to function how it’s supposed to be at the speed it is supposed, to work efficiently at the "tune" and be happy with that. It takes growth, it doesn't happen overnight. It's a hobby not just shooting. Not all want to work with their hands and in their mind to get there. It’s the do it for me world we live in. And that’s what causes frustrations for those that do the real work like VetMX and others on the forum. Definably see that the engineers on the forum do the best at this stuff, why? because it isn't easy. To me that's a challenge I want to keep climbing the hill for.
With that said, once you know a gun in and out and you can fix it all, That in its self shouldn't let a manufacturer or dealer off the hook in anyway. The cost of the gun came with a warranty. They didn't give that to you for free, you paid for that as part of the gun. They are obligated to do at least the minimum as they choose to, sell complicated engineers guns and take your money. And YES, I do expect the two points from a dealer/manufacture the OP stated. That is NOT too much to ask.
I could be wrong on my thoughts on progression of the thread, who knows. But the is just my 1 cent, I would say 2 cents, but not at that level yet. lol