I've followed very closely an ongoing thread regarding a customer's problems with an airgun vendor who happens to be a sponsor of this forum. I've had interactions with the vendor in question and those past experiences with the vendor influence my take on the issue at hand.
I know that customers can sometimes be demanding and maybe some of us have unrealistic expectations of the products we purchase and the service we receive from vendors. However, considering the amount of money we invest in our toys (I personally have spent 10s of thousands $$$ on airguns and accessories since taking up this hobby) and the claims made by gun manufacturers and vendors with their paid YouTubers, maybe those expectations are not unreasonable.
I happen to be a retiree with much free time and adequate disposable income to keep myself busy and active in pursuit of my expensive hobby. When dealing with the various vendors, I always try to keep in mind that no one is perfect and we all make mistakes.
With that in mind, I have essentially two requirements (of vendors) when deciding where to spend my hard-earned pension funds:
1) Integrity
2) Communication (keep the lines open)
Everything else in the customer/merchant relationship proceeds from there.
What are your expectations?
I know that customers can sometimes be demanding and maybe some of us have unrealistic expectations of the products we purchase and the service we receive from vendors. However, considering the amount of money we invest in our toys (I personally have spent 10s of thousands $$$ on airguns and accessories since taking up this hobby) and the claims made by gun manufacturers and vendors with their paid YouTubers, maybe those expectations are not unreasonable.
I happen to be a retiree with much free time and adequate disposable income to keep myself busy and active in pursuit of my expensive hobby. When dealing with the various vendors, I always try to keep in mind that no one is perfect and we all make mistakes.
With that in mind, I have essentially two requirements (of vendors) when deciding where to spend my hard-earned pension funds:
1) Integrity
2) Communication (keep the lines open)
Everything else in the customer/merchant relationship proceeds from there.
What are your expectations?