Anomaly or?

[PerkyVal]

I received 12 tins of MK2s from PA just now. Only 2 were packed in foam. The others were in 2-5 tin boxes with no protection at all. It was a $160 order.

I've emailed them so we'll see.

I usually buy from Trenier because he packs them so well, but one of you greedy pellet hogs must gave bought him out

The real pain is that I have more coming tomorrow from them and expect them to be damaged too.

Luckily I already have a lot of pellets or i would be really ticked off!

 

[JCD]

I have an order 'from PA' coming Monday. Same pellets. BUT, they were shipped from North Salt Lake, UT. That has me curious (if not concerned). Not only has PA's shipping time frame changed (5 days from 2-3 for the free shipping deal), it seems the fulfillment process has as well. Check the tracking info and let us know where they shipped from if you don't mind.

 

[PerkyVal]

I have an order 'from PA' coming Monday. Same pellets. BUT, they were shipped from North Salt Lake, UT. That has me curious (if not concerned). Not only has PA's shipping time frame changed (5 days from 2-3 for the free shipping deal), it seems the fulfillment process has as well. Check the tracking info and let us know where they shipped from if you don't mind.

Fedex from Ohio

 

[PerkyVal]

P.A. sent me a return authorization. No explanation for how it happened.

 

[JCD]

Thanks on my part... Curious to see what shows uo Monday,,,

 

[T3PRanch]

I spent a LOT of time talking with a PA rep a few months back when they damaged 9 of 14 tins. They replaced them and let me keep the 9 tins as well. I thought that they would listen to my instructions of HOW to ship pellets but the warehouse manager obviously has his own ideas and is not willing to listen to customer feedback. PA used to ship with foam around each tin and each tin was separated from its neighbor by a piece of cardboard.I never received a damaged tin or pellet when they observed that shipping method. Alas they have abandoned all sense and reason it would seem!

I fear they have hired some Amazon class shipping department individuals!

 

[bandg]

I spent a LOT of time talking with a PA rep a few months back when they damaged 9 of 14 tins. They replaced them and let me keep the 9 tins as well. I thought that they would listen to my instructions of HOW to ship pellets but the warehouse manager obviously has his own ideas and is not willing to listen to customer feedback. PA used to ship with foam around each tin and each tin was separated from its neighbor by a piece of cardboard.I never received a damaged tin or pellet when they observed that shipping method. Alas they have abandoned all sense and reason it would seem!

I fear they have hired some Amazon class shipping department individuals!

Seems the positive experiences outweigh the negative. As noted, well packed is the only way I've EVER received pellets from PA. Accidents happen. If they make it right and there is no trend noted, no problem.