Announcement from Huben

[Hubenairgun]

Recently, we found few rejected K1s entered into market, as per the series number, these airguns were rejected by Huben in the previous OEM factory, they are not shipped by Huben and don't have Huben Warranty. From 3rd April 2019, Huben stopped the cooperation with previous OEM factory and also stopped the delivery of K1, which is assembled in previous OEM factory, so if you purchased your K1 from April 2019 and the series number is started by 23 (meet both conditions), please kindly send the series number and the dealer you bought your K1 to us for confirming whether it's Huben product or not. Thank you and sorry for the trouble!

(P.S.: the new products which is manufactured by Huben, their series number is started by 22)



Please kindly send email to [email protected] to check, thanks!

 

[cootertwo]

Thank you, good customer support. I'll check mine....

 

[T3PRanch]

Got mine in March 2019 and sn begins with 23.

 

[FLgunner]

This is kinda scary and very confusing! Are you saying those starting with 23 were rejected by the factory because they were defective or were they rejected when an owner tried to get warranty work because they are counterfeits?

 

[Hubenairgun]

@FLgunner Sorry for the confusion! Those products have potential leaking problem and also accuracy, they couldn't pass the inspection by Huben, so we rejected that time. But to our shock, those products entered into the market, we heard it from the direct communication with customer. It's serious and we must remind all K1 owners about it. So we expect to receive the checking emails from customers who purchased their K1 from April 2019 and their series number is still started by number 23.

 

[drumie]

Well I got mine in October and the number starts with 23. Email sent. I wonder how this will work out.

 

[drumie]

Got a email back from Huben. Mine isn't one that was rejected. I'm good.

 

[chasdicapua]

Just checked mine. Starts in 22... Phew. Got it this March. 

Thanks for the communication Huben.

 

[cootertwo]

Well poot! Just got my trouble free Huben out, and it falls in the date range, and starts with "23" dummm da dumm dumm. Just sent Huben the info.

 

[cootertwo]

WoW! Talk about good quick customer service! Just got a reply from Huben:

Thanks for choosing Huben K1! 



As per your series number, your K1 is shipped to Kraz Cool Airguns LLC by Huben, you have Huben warranty and Kelly will supply the after sales service for you, pls kindly note! 



Any feedback or comments, pls feel free to contact us! Thanks!







Best Regards

Jacky

Huben Hong Kong Co., Limited

Email: [email protected] 

Website: www.hubenairguns.com 

Skype: hubenairgun

Facebook: Huben Jacky 

WeChat: Huben - Jacky

 

[John-neag]

FLgunner , maybe this will help. the factory rep is letting everyone know there was a issue and they want you to contact them so they can help you if your product is part of that issue.

Pro active customer service vs reactive customer service.

They aren't waiting for you to find an issue they are trying to fix the issue before you find it yourself.

depending on your serial number, you might not have a product with an issue.

 

[John-neag]

Huben supply announcement for USA

We are near the end of summer and it's time to start thinking about a New Huben for a holiday gift.

New England Airgun has a fresh shipment of 2021 K1's in .22 and .25... even some limit edition wood stock versions.

need accessories and ammo, let us know as we have a lot to choose from that might appear on the website.

 

[Mrmetals]

I'm good. first two digits are 22. Purchased from New England Air Guns