Aloha AGN,
I gotta say that AirGun Depot is the worst customer service I have ever came across. I went on line to order the FX chronograph and when I went to check out the shipping only showed parcel post or 2nd day air but the site did not specify if it was UPS or Fedex so I called customer service on Monday 16 Dec. and it went to there voice mail so I left a message with my contact number. Today 20 Dec. I got a call back, it took them 5 days, WOW. But here's where it all went down hill for AirGun Depot, the person on the phone who did not say her name was really unprofessional, when I asked about the FX chronograph and if it came with the barrel adapter she said "it come with whatever is in the box" if it doesn't have the barrel clamp call FX with what I might say was a sassy tone of voice. Then when I asked about the shipping she said "what does our web sight say, that's what we offer and I can't change it" I asked her that I wasn't trying to change it I wanted to know if it was Fedex or UPS. The reason I was asking which shipping company they use is because Fedex does not deliver to my address where I live, only UPS & USPS. With that kind of person working in the customer service department, AirGiun Depot will lose a lot of customers, I know they lost me for sure, I will order from other airgun business.
BTW, I own my on business and the number 1 rule that I tell my workers it that be courteous to the customers, with social media and everything else out there, 1 bad review turns into 100. Thank you for reading, rant over.
Aloha, Keone
I gotta say that AirGun Depot is the worst customer service I have ever came across. I went on line to order the FX chronograph and when I went to check out the shipping only showed parcel post or 2nd day air but the site did not specify if it was UPS or Fedex so I called customer service on Monday 16 Dec. and it went to there voice mail so I left a message with my contact number. Today 20 Dec. I got a call back, it took them 5 days, WOW. But here's where it all went down hill for AirGun Depot, the person on the phone who did not say her name was really unprofessional, when I asked about the FX chronograph and if it came with the barrel adapter she said "it come with whatever is in the box" if it doesn't have the barrel clamp call FX with what I might say was a sassy tone of voice. Then when I asked about the shipping she said "what does our web sight say, that's what we offer and I can't change it" I asked her that I wasn't trying to change it I wanted to know if it was Fedex or UPS. The reason I was asking which shipping company they use is because Fedex does not deliver to my address where I live, only UPS & USPS. With that kind of person working in the customer service department, AirGiun Depot will lose a lot of customers, I know they lost me for sure, I will order from other airgun business.
BTW, I own my on business and the number 1 rule that I tell my workers it that be courteous to the customers, with social media and everything else out there, 1 bad review turns into 100. Thank you for reading, rant over.
Aloha, Keone