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I need help, please. I just received my new TXED012 last week and found that the wiring for the two plugs on the back panel were disconnected. The terminal ends or clips are too big for the tabs and they fall off when I try to connect them. I have tried to contact Tuxing service ,but have...

I need help, please. I just received my new TXED012 last week and found that the wiring for the two plugs on the back panel were disconnected. The terminal ends or clips are too big for the tabs and they fall off when I try to connect them. I have tried to contact Tuxing service ,but have...