Reply To: AOA no longer carrying FX???

Forums PCP Airguns AOA no longer carrying FX??? Reply To: AOA no longer carrying FX???

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Hobbyman2007
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Richieg

likkitysplyt

Another aspect that I believe had ALOT to do with it was the huge problem they had with warranty repairs and the length of time it took to get the gun back to the customers. And many times the problem with the guns were not fixed, necessating the need to send it back to AOA. AOA was also charging shipping fees that were quite expensive for guns under warranty. OTOH I sent a Impact (under warranty) to FXUSA and they paid the shipping both ways. Needless to say some people did not like the way AOA was treating them for something that should have been taken care of in less time and for less money. 

WHEN I had to send my Daystate Huntsman and RedWolf in to be looked at under warranty to AOA, I questioned WHY I had to pay shipping at all or at least split it and I pay just one way. It was explained to me THIS way, If you buy a new car with a bumper to bumper warranty and you have to have it fixed under warranty, it is up to YOU to get it to the dealer to have it worked on, and not them to get YOUR car to them. It make sense explained THAT way, not pleasant but accurate.

That’s absurd . If my brand new vehicle broke down due to a warranty issue . Roadside assistance will pay to have it brought to the nearest dealer . Ask me how I know that . I worked as a warranty advisor for a dealership for years . With that said not every warranty is the same . Some take pride in taking care of their customers and some don’t .