Reply To: FX USA Customer Support ???

Forums Dealer & Manufacturer Feedback FX USA Customer Support ??? Reply To: FX USA Customer Support ???

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heavy-impact
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jking

I used to give FX USA a little grief on their shipping but after talking to Jon he made me realize that they are not a normal retail business like Pyramid or the other dealers and aren't staffed as such but really just a repair center that happens to be gracious enough to sell parts to the general public. Just imagine what it would be like if you had to order a hammer for a Crown or Impact through one of the dealers. You'd probably be looking at a 3 week delivery. They are staffed to do that job that the business was opened for and I'm sure everyone there has multiple duties. I have also come the the reality that I need to order early and expect either a Tuesday or Thursday shipping day. So if you order say on a Thursday it'll probably be Tuesday before it ships. I'm ok with that now. Just be happy that they have your back in the end.

Jking

How are you going to get a Tuesday or Thursday shipping day when they say that they only ship on Wednesdays ?

The bottom line is that you either do the job or you don't. I don't think it's unreasonable to try to buy parts from the people who make them to sell. I'm not the one selling customer service with the purchase of their product. If I need a part to repair a $2100 FX gun then they should make it as easy as possible for me to purchase it. They say "call your dealer" but the dealer just wants to get you off the phone as fast as possible with a tone in their voice like you're bothering them if you're not making a large purchase.

FX USA said no and their dealer said no. Does that sound good to you?

I'm only asking them to do the job they said they were going to do when they opened the place and it's absolutely ludicrous to think FX USA is being "gracious enough to sell parts". They opened the place because of the problems with their dealer network.

I want customer service without jumping through hoops and I don't owe them squat.