Reply To: FX impact – my cylinder few across the room when changing it out for a fresh one
Forums › PCP Airguns › FX impact – my cylinder few across the room when changing it out for a fresh one › Reply To: FX impact – my cylinder few across the room when changing it out for a fresh one
shortslide
I called FX late in the day yesterday, and they immediately offered to replace my cylinder free of charge, and then sent me a pre-paid Fed-Ex label via e-mail. Costs me nothing to send my Cylinder back and get a brand new replacement. I was told the internal valve was likely stuck open, but they would not know until they inspected the Cylinder. Fantastic customer service – I did not expect to get a replacement cylinder shipped to me for free.
Good for FX USA! Can't place a price on safety…
shortslideI called FX late in the day yesterday, and they immediately offered to replace my cylinder free of charge, and then sent me a pre-paid Fed-Ex label via e-mail. Costs me nothing to send my Cylinder back and get a brand new replacement. I was told the internal valve was likely stuck open, but they would not know until they inspected the Cylinder. Fantastic customer service - I did not expect to get a replacement cylinder shipped to me for free.
Good for FX USA! Can't place a price on safety...
