Reply To: FX impact – my cylinder few across the room when changing it out for a fresh one

Forums PCP Airguns FX impact – my cylinder few across the room when changing it out for a fresh one Reply To: FX impact – my cylinder few across the room when changing it out for a fresh one

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shortslide
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Well, that was a great ending.   I called AOA yesterday and they said that the cylinder was out of warrantee (I had purchased my FX-Impact over a year ago), so I would have to go thru FX.   AOA then told me my other cylinder could be used, that the rifle was likely fine, and I should go ahead and shoot it.   As it was not yet dark when I got home last night, I screwed my other cylinder on and took about 25 perfect shots before the light faded.   No time to put my Reap-IR on the rail but will do so this weekend.   The FX Impact, with my good cylinder, is again up and running, I did not even lose zero, stacking pellets at 40 yards.

I called FX late in the day yesterday, and they immediately offered to replace my cylinder free of charge, and then sent me a pre-paid Fed-Ex label via e-mail.   Costs me nothing to send my Cylinder back and get a brand new replacement.  I was told the internal valve was likely stuck open, but they would not know until they inspected the Cylinder.   Fantastic customer service – I did not expect to get a replacement cylinder shipped to me for free.