Reply To: How to handle problem with Dealer

Forums General Discussion How to handle problem with Dealer Reply To: How to handle problem with Dealer

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Very definitely, contact your credit card company, explain the issue and direct them to cancel the authorization. If the vendor has already received payment from the CC company, they will snatch your money back from the vendor and replace it in your account. The vendor may dispute it but likely that will fall on deaf ears. The CC company tends to favor the consumer. If you purchased with a DEBIT card, you do NOT have that protection after the fact.

Yes, also time to "out" the vendor, AFTER you sort it out with the CC company and have your money back. 

And next time, deal with the vendors you see best represented here and on other forums. For me, the only ones I've used have all done exactly as I could have hoped: Airgun Depot, Airguns of AZ and Pyramid Air. I'm sure there are many other good vendors – just do your homework first.