Reply To: When is a wait just too long ??
In my personal opinion, it is too long when it goes beyond the promised delivery date. I think it is incumbent upon the customer to ask what the expectation is and be grown up enough to know that sometimes quick service isn’t possible or practical. It is incumbent upon the businessman to be realistic about his abilities and challenges, and give honest information to the customer. With an 11 month waiting period, I don’t think losing business is a problem. But once the two parties agree on time to delivery, that should be the expectation. Underpromise and overdeliver.