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I returned a defective FX Royale 400 and wanted another 400 but they were out of stock. They had a 500 so they sent me that. They charged my credit card for the 500 and i paided the difference to get 2 day shipping or next day,i don’t remember which. I shipped the 400 back and they credited my card back when they received it. I was without a gun for 3 days. Couldn’t ask for any better service. The only thing that is slow is getting them on the phone. Wouldn’t hesitate to buy from them again. Ordered a barrel about 6 weeks ago. Same great service.