Folks, this is my story with these brand/people: never ever had such a bad and disrespectful experience with a company.
I bought an air rifle from the authorized dealer in Spain a while back. After about a year, it started leaking air. Instead of repairing it under warranty, the European rep, wolfiek group, just mailed me a set of seals and basically told me to fix it myself. I managed to get it working, but less than a year later the exact same issue came back — and this time I couldn’t fix it.
After a lot of pushing and reminding them about EU consumer rights, they finally agreed to take the rifle back. It’s been with them for months now, since January 2025. First they tried to make me pay for the repair (even though it’s clearly under warranty), then they said they’d have to wait several more months for parts. As of now, I still don’t have my rifle back, no repair, and no clear updates.
This is absolutely unacceptable. EU law guarantees at least two years of warranty protection, yet I’ve been ignored, delayed, and treated like it’s my problem. Their customer service has been awful, and the whole thing feels like they’re just hoping I give up. I got in touch even with what supposedly are Aea headquarters, a few apologies, they said that they would take care of situation, maybe a refund......one month ago a no news again.
I’ve already warned them I’m considering legal action, but they just don’t care. Honestly, this whole experience has been a nightmare and shows zero respect for customers.
So, my simple suggestion is to be very careful when you think to buy one of these things because chances that they'll become jus a decoration is very high.
PS: sorry for the rant, but in Eu the hp max cost more than 1300$ and maybe i've shot with it 20 slugs.
Cheers
I bought an air rifle from the authorized dealer in Spain a while back. After about a year, it started leaking air. Instead of repairing it under warranty, the European rep, wolfiek group, just mailed me a set of seals and basically told me to fix it myself. I managed to get it working, but less than a year later the exact same issue came back — and this time I couldn’t fix it.
After a lot of pushing and reminding them about EU consumer rights, they finally agreed to take the rifle back. It’s been with them for months now, since January 2025. First they tried to make me pay for the repair (even though it’s clearly under warranty), then they said they’d have to wait several more months for parts. As of now, I still don’t have my rifle back, no repair, and no clear updates.
This is absolutely unacceptable. EU law guarantees at least two years of warranty protection, yet I’ve been ignored, delayed, and treated like it’s my problem. Their customer service has been awful, and the whole thing feels like they’re just hoping I give up. I got in touch even with what supposedly are Aea headquarters, a few apologies, they said that they would take care of situation, maybe a refund......one month ago a no news again.
I’ve already warned them I’m considering legal action, but they just don’t care. Honestly, this whole experience has been a nightmare and shows zero respect for customers.
So, my simple suggestion is to be very careful when you think to buy one of these things because chances that they'll become jus a decoration is very high.
PS: sorry for the rant, but in Eu the hp max cost more than 1300$ and maybe i've shot with it 20 slugs.
Cheers
