I really really appreciate that insight! I should know better than to just take someone’s word for it - and actually research it myself. Lesson learned. I will call back today & hopefully get a different person. I did ask that it be escalated during the first call and was told someone from management would contact me within an hour…as you can probably guess, that didn’t happen.
edgepoint.com The supervisor from PA just called me back
The supervisor from Pyramyd just called me. This is what I was told – So, apparently if there is an issue with the gun they will return/exchange it within 30 days at their expense (postage, whatnot). If you do not like/want the gun you have 60 days, however the cost of shipping is on you and you pay a restocking fee of 20%. I know that isn't a hard & fast rule across the board, seems more like it depends on who answers the phone which is just bad business imo. So, I was tald my "best bet" would be to reach out to Stacey at Air Venturi. Really frustrated at this point, I don't think having a rifle work properly for more than 2 months is asking much. Also of you go to PA site and go to the super fine print about their warranty disclaimers...the way it's worded in a nutshell is they can basically do whatever they want because the equipment was purchased "as is!" What a joke...
I have significant personal experiences with exactly this. Buy the company, cut costs wherever is humanly possible creating lower overhead thus more value. Sell. Meanwhile customers and employees suffer. Always all about the $ - nobody has decent customer service anymore, except maybe Chick-fil-a.....but I think those people are robots lolHeres how and where pyramid air went to the wayside..
Pyramyd Air Ltd. has been recapitalized by Gen Cap America, Inc.
Pyramyd Air Ltd., a global distributor of air guns,BB guns and parts has been recapitalized by a private equity firm.
Bunch of other use to be good companies as well
Oh .. spin the wheel and save ..lol
Also notice it a " shipped and sold by" thing ... Thats the big clue .. like who else would it be then? Flimflam liquidation sales ? right ?
Be carefull when attempting to extract information from videos on air guns or any guns for that matter. I am an FX fan boy and their videos paint a picture that is far more rosey than reality. Guns are great but the results they parade out are not to be had without some effort and know how.
