Issues with brand new GX CS4 compressor

Last week I received a GX CS4 compressor ordered directly from the company. Intended use is to refill the 580cc tank on my FX Crown. My first Dead head test after unboxing took 32 seconds to 300 bar. I topped off my Crown and it took about 5 minutes, very happy. Then the pump started having fills and or dead head tests that were VERY slow. Dead head tests to 300 bar started taking over 2 minutes, It was intermittent though, then would go back to 32/33, then back to over 2 minutes. Here's a video I did for GX support that shows a 2 minute plus dead head test, then letting it sit for 5 minutes to show no leaks. (video is Unlisted on Youtube, but can be accessed with the link)

GX support wanted me to try this:

If that didn't work, this:

I followed the instructions in the first video. After removing the check valve, it was all gunked up, so I cleaned. More gunk came out after running compressor for an hour with check valve removed. I never turned the grease knob previously and once again this is a brand new compressor. Cleaned out, reassembled and ran another test. Dead head test took 32 seconds, I was hoping for a better time, so I then did video number 2, removed the grease pot and flushing with water. Here what the grease pot looked like, this must be the air gap I've heard mentioned lol:
IMG_0161.JPEG


after flushing with water, I did 2 or 3 dead head tests and it's now down to about 30 seconds to 300 bar. Way better than 2 minutes, but most dead head results I've seen posted online are a few seconds better. Now I need to wait and test again as previously it usually seemed to do bad after sitting, then get back to GX with the results. If things seem like they are working good now consistently, then need to figure out how to deal with that grease pot. Anyway just wanted to share my experience so far...

IMG_0161.JPEG
 
I'm missing something here. You did a deadhead of 32 sec but we're hoping for better? You saw times posted a few sec better?

You're chasing your tail. Those times are for reference, not for a record time. There are differences between compressors than will cause a few sec difference, not to mention your compressor is not even broke in yet.
Also, I wouldn't flush the grease with water. I'm not sure what you're trying to accomplish with that.
You seem to have solved your problem, if I understand you. So just use and enjoy.
 
I'm missing something here. You did a deadhead of 32 sec but we're hoping for better? You saw times posted a few sec better?

You're chasing your tail. Those times are for reference, not for a record time. There are differences between compressors than will cause a few sec difference, not to mention your compressor is not even broke in yet.
Also, I wouldn't flush the grease with water. I'm not sure what you're trying to accomplish with that.
You seem to have solved your problem, if I understand you. So just use and enjoy.
Yes, I think you might be missing something. My brand new CS4 was intermittingly filling very slow (over 2 minutes dead head test compared to times of 24-28 seconds I’ve seen shared online. GX sent me suggestions of what to try. One of the videos from GX Support showed how to flush the check valve with water. I followed their instructions exactly. It’s not something I came up with on my own. Although initially my dead head test after following their suggestions got closer to the benchmark times I’ve seen others share, it’s not clear if I’m out of the woods. The compressor has already exhibited the behavior of working ok temporarily, followed by not working again after sitting.
 
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Yes, I think you might be missing something. My brand new CS4 was intermittingly filling very slow (over 2 minutes dead head test compared to times of 24-28 seconds I’ve seen shared online. GX sent me suggestions of what to try. One of the videos from GX Support showed how to flush the check valve with water. I followed their instructions exactly. It’s not something I came up with on my own. Although initially my dead head test after following their suggestions got closer to the benchmark times I’ve seen others share, it’s not clear if I’m out of the woods. The compressor has already exhibited the behavior of working ok temporarily, followed by not working again after sitting.
This may help. Always turn your compressor on with the the bleed valve open. And, always turn the compressor off by first opening the bleed valve. Then allow the compressor to run for 30 seconds or so under no load before turning it off.

In my opinion, this procedure helps to "blow out" all the grease in the internal high pressure lines. It works for me.

JackHughs
 
Yes, I think you might be missing something. My brand new CS4 was intermittingly filling very slow (over 2 minutes dead head test compared to times of 24-28 seconds I’ve seen shared online. GX sent me suggestions of what to try. One of the videos from GX Support showed how to flush the check valve with water. I followed their instructions exactly. It’s not something I came up with on my own. Although initially my dead head test after following their suggestions got closer to the benchmark times I’ve seen others share, it’s not clear if I’m out of the woods. The compressor has already exhibited the behavior of working ok temporarily, followed by not working again after sitting.
I'm certainly not an expert or know all on the GX4 compressors, far more knowledgeable people on the forums than me.
Have had mine 18 months and just hit 100hrs. I've read everything on here I can about them, satisfactions, disappointments, mods, ect. And still reading.
My understanding is that the factory assembles with enough grease already in them for the initial break in time. Yours possible got to much during assembly, it happens, thus the GX videos. Hopefully they've remedied your problem and you can get as much use from yours as I have mine.
I didn't understand the grease pot air gap either, so filled the entire pot myself then turned knob till felt pressure against the diaphragm. Before I hit 10hrs mine was running hot. Checking everything I found my diaphragm had split slightly and nearly the entire pot of grease I'd just filled got pulled into the cylinder. Had to flush it as you've done. Which did get things back to normal.
These compressors really don't need much grease, too much causes multiple issues. I gather that they actually pull small amounts of grease in on their own as they run. I believe that the intention of the air gap is to prevent that during the initial break in since they supposedly already have enough from assembly for that. Then the 2 turns to get grease in contact with the diaphragm and a tad in cylinder.
Since clearing mine I've maybe given it 2 to 3 full turns. I'll check the dead head every 10hrs-ish if it's slowing I'll give it a 1/4 turn then check again after a little run time to see if it improved. But if it's not obviously slowing more than 5+seconds (got to account for imprecise pressure settings and reaction time with watch) I'll hold off greasing. It's really not about counting every single second, it's more of noticing any obvious changes in performance. This routine has kept me within 3 seconds of my out of the box dead head.
I'm not saying this is the correct way, or the best way, it's simply what I've done while crossing my fingers that I doing it right.
Will be pulling my cylinder this weekend for a PM check, hoping to get another 100+hrs out of it.
 
This may help. Always turn your compressor on with the the bleed valve open. And, always turn the compressor off by first opening the bleed valve. Then allow the compressor to run for 30 seconds or so under no load before turning it off.

In my opinion, this procedure helps to "blow out" all the grease in the internal high pressure lines. It works for me.

JackHughs
So, are you saying to not use the auto shutoff feature, to watch the needle and open the bleed valve when you get to your desired pressure?
 
So, are you saying to not use the auto shutoff feature, to watch the needle and open the bleed valve when you get to your desired pressure?
Yes. I only fill tanks - no one way valves. I monitor tank pressure, turn off the tank valve, and then open the bleed screw on the compressor. I don't use auto shut-off because I don't want the compressor to stop under load.

JackHughs
 
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I remember reading a post that someone else had a defective grease pot. I think it was the rubber diaphragm in the bottom of it that was letting grease into the machine while it was pumping. This caused it to become over greased and slow way down. Seems to be what yours is doing from the pics. I think GX sent him a replacement.
I’ve always thought that water trick was super strange. I mean the grease pot puts grease into the cylinder so wouldn’t that water have to go into the cylinder? That seems like a horrible idea.
 
Update:

Did a dead head test last night to 300 bar, took 45 seconds. Just did another one this morning and took 2 minutes 37 seconds! I let it sit for a bit after the test to confirm no leaks and no leaks. This is after meticulously completing the troubleshooting steps from GX support. So, things are back to not working on my brand new unit. Almost all use so far has been troubleshooting

GX doesn’t publish benchmark results for dead head tests, but it should be around 30 seconds from results I’ve seen shared online, several have reported 28 seconds, or faster. So, 2:37 something very wrong.

GX does publish these benchmarks though:
GXAmazon.jpg


GX asked if a had a .5L bottle for testing. So yesterday I removed the 580cc bottle from my crown and put on my 480cc (.48L) bottle for testing. I shot the bottle down to 150bar. I then filled the .48L bottle with the GX CS4 to 250 bar. The fill took 7minutes 18 seconds. The Benchmark data from GX states "0.5L tank from 3000Psi to 4500psi ,only needs 4-5 minutes". 3000PSI(206 Bar) to 4500PSI(310 Bar) is roughly 100 Bar of fill in 4-5 minutes on a .5L bottle You should only fill the FX to 250 bar, so I did a 100 bar fill from 150 bar to 250 bar instead, but mine took 7 minutes 18 seconds. I would have expected the same 4-5 minutes if working properly. Actually maybe faster since my 100 bar of added fill was at a lower pressure range. It was after that that I got the dead head test at 45 seconds and then this morning at 2 minutes 37 seconds. So, the CS4 seems to have taken more of a dump since my bottle test and a new bottle test will likely have worse results. The bottle test is harder to set up, but I’m ready to throw in the towel. My suspicion is that something is wrong inside that piston assembly. I’ve asked for a warranty replacement.
 
It may just be your high pressure piston rings. You have these in a bag along with everything you need to change them out. I haven't needed mine yet but have had it apart to remove extra grease last year. Did you actually run water through the cylinder? Was that what GX posted to remove extra grease?
Yes, I ran water through the cylinder exactly per their instructions. Some here have thought that was a bad idea, but if I'm potentialy doing a warranty I need to follow their troubleshooting protocol. Maybe it is the rings? But, how much work should I do on a brand new unit. I'm inclined to draw the line at tearing down the cylinder/piston assembly next. Maybe if I've had this thing longer and it finally needed attention it would maked sense to try and tackle. Here's the video GX sent me for cleaning grease that involves flusing with h20:
 
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Yes, I ran water through the cylinder exactly per their instructions. Some here have thought that was a bad idea, but if I'm potentialy doing a warranty I need to follow their troubleshooting protocol. Maybe it is the rings? But, how much work should I do on a brand new unit. I'm inclined to draw the line at tearing down the cylinder/piston assembly next. Maybe if I've had this thing longer and it finally needed attention it would maked sense to try and tackle. Here's the video GX sent me for cleaning grease that involves flusing with h20:
I found that the video was posted by the seller on Amazon where I bought one of my GX compressors. Did you boil the ( I'm sure ) distilled water first? The video shows a tea pot and that usually means one thing. Very hot water. It just seems strange to put water into a cylinder that we try to fight to keep dry.
 
I found that the video was posted by the seller on Amazon where I bought one of my GX compressors. Did you boil the ( I'm sure ) distilled water first? The video shows a tea pot and that usually means one thing. Very hot water. It just seems strange to put water into a cylinder that we try to fight to keep dry.
I used distilled water, but did not boil. In the email from GX and in the video they didn't say to boil the water, but good observation about the tea pot...
 
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I wasn't criticizing you just trying to understand the problem.

It sounds like you have a gunked up check valve. Cleaning out is the far better option that using water, even though I understand they don't want to have a new user tearing into it, so this is their best shot at clearing it.

I could go long on this post, but the short answer is, it's time for a replacement. It's over the average user pay grade and you should have to deal with this.
 
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I wasn't criticizing you just trying to understand the problem.

It sounds like you have a gunked up check valve. Cleaning out is the far better option that using water, even though I understand they don't want to have a new user tearing into it, so this is their best shot at clearing it.

I could go long on this post, but the short answer is, it's time for a replacement. It's over the average user pay grade and you should have to deal with this.
My last dead head test to 300 bar went up to 2 minutes 50 seconds. Prior to flushing with water I removed the check valve and cleaned out the gunk, and ran for an hour, per their instructions. After flushing with water I removed the check valve again, was clean, but running compressor blew out the remaining H20. They sent me a video on how to tear down the cylinder so I could clean the piston. I said that was too much, I’ve done enough and want a warranty replacement, they replied to do the water flush again, I replied that I already did a thorough flushing and I want a warranty replacement, they replied to inspect the spring in the check valve and make sure in the right direction and replace with spring in kit if it’s weak… They appear very resistant to do a warranty replacement without taking me through the ringer. Right now I’m out of town and can’t check the spring, but I would be shocked if that was it. After all my flushing and cleaning, dead head test keeps getting looooonger and looooonger lol.