Other Sekhmet 2nd Generation 28Pro Gauge Firmware Update Failure

My current Firmware version is V6.0C 23F03 trying to update to the latest Version V6.4C 25A09.
One of my two gauges seems to have a bug, won't stay on Regulator setting, keeps defaulting to Pro setting.
I haven't found any information about the latest firmware version, but thought it might fix the bug.

Followed the step-by-step guide, Gauge displayed DFU-2304 R 2 Exit. Clicked Next and the programmer displayed "No response from device" error message, and the programmer would not proceed to next step. Attempted a few times to start over from the beginning of the process and then my Sekhmet 28Pro Gauge freezes displaying the battery charging icon.

I have to wait about 48 hours, for the battery to drain, before I can restore function of the gauge.

The gauge finally discharged and shut down, I fully recharged the gauge. After restoring the Gauge, I attempted to try again with another laptop.
On the 1st attempt, after connecting the cable, the Gauge freezes on the charging progress bar.

The 1st failed attempt was on a laptop running Windows 11.
The 2nd failed attempt was on a laptop running Windows 10.

I found a post about this issue, on Facebook from almost a year ago, but no resolution was discussed.

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