Krale And UPS Import charge??

Anyone have a problem recently with Krale and UPS import charges?

I paid a little under $600 for my P35X from Krale which includes shipping on 05/09/2025. Now, I just get an email from UPS saying I owe 859.67 USD to be paid on delivery!! Krale and the UPS email show the same tracking number.

I emailed Krale for advice. But obviously, I'm not accepting the P35X if forced to pay that import fee (assuming it's legit). I also logged into my UPS account, but it also shows the same fee.

Krale UPS email.jpg
 
Changing so fast, one never knows what is accurate any more...

IIRC the de minimis exemption (used to be $800) went away, maybe May 2(?) for items from PRC + Hong Kong
US CBP is requiring shipping companies to maintain a bond equal to the value of import duties they will now have to collect, and to collect such duties from receiving entity in the U.S. (Was it DHL which stopped accepting shipments into the U.S. for a bit, so they could figure things out and not be left on the hook for uncollected customs duties?)
Perhaps CBP now requires any importer to specify country of origin of goods to prevent PRC from circumventing duties by shipping via 3rd party countries.
Isn't the current duty on China about 140%? $600 value times 140% duty = $840, or a value near what UPS now wants from you.

The big problem might be that if you don't accept the item and pay the big duties, Krale may not be responsible and you might not get your purchase money back. Or maybe only a part.
 
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"Yes, Houston, we have a problem here". . :(.

My dilemma will be to either pay $1440 (600+840) for the P35X, or.... pay $600 for no P35X. Darn!!

I still have to hear back from Krale, to see what my options are if any. Maybe they'll give me a credit or partial credit or something.

But, if nothing changes... I'll probably decline the UPS shipment, and be out $600. Having to pay $1440 for a P35X would bother me even more.

Also, if I decline shipment, I could wait until no import fees and buy it again for $600. So, now it only cost me $1200 :).
 
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Has to be a mistake, tariffs from the Netherlands aren't 143%
But remember - the stated goal of increased tariffs and elimination of the $800 de minimis exclusion against PRC: (From The White House site) - "COMBATING CHINA’S ROLE IN THE OPIOID CRISIS: President Trump is targeting deceptive shipping practices by Chinese-based shippers, many of whom hide illicit substances, including synthetic opioids, in low-value packages to exploit the de minimis exemption."

This being the case, I am quite certain that CBP is demanding to know country of origin in shipments. This is something which Krale is not going to lie about on Customs paperwork.

With the Snowpeak guns being made in PRC, that is how their Customs duties will be calculated. Otherwise anything the PRC sellers may wish to sell would just have to be routed through a 3rd party nation, and therefore avoid PRC duties? Not likely CBP is gonna let that happen.
 
But remember - the stated goal of increased tariffs and elimination of the $800 de minimis exclusion against PRC: (From The White House site) - "COMBATING CHINA’S ROLE IN THE OPIOID CRISIS: President Trump is targeting deceptive shipping practices by Chinese-based shippers, many of whom hide illicit substances, including synthetic opioids, in low-value packages to exploit the de minimis exemption."

This being the case, I am quite certain that CBP is demanding to know country of origin in shipments. This is something which Krale is not going to lie about on Customs paperwork.

With the Snowpeak guns being made in PRC, that is how their Customs duties will be calculated. Otherwise anything the PRC sellers may wish to sell would just have to be routed through a 3rd party nation, and therefore avoid PRC duties? Not likely CBP is gonna let that happen.
No, I dont agree. There have been many companies that have routed products to warehouses in India and European countries to side step the high CCP tariffs. And Krale is not located in CCP.
 
Did you pay by credit card? Did you agree to any import fees at the time of purchase? I'm sure if you decline to pay that fee, UPS will decline to deliver the P35X. Document your correspondence with Krale (i.e. your original purchase agreement for $600 with no mention of additional fees, plus any additional requests for a refund due to it not being delivered). If Krale refuses to issue you a refund, then file a dispute with your credit card for an undelivered product. You don't get the P35X, but you'll probably get your $600 back!
 
I paid with credit card but do not remember declining or agreeing to import fees. But of course, it's possible I did.

I've just talked with UPS Support and they had me send an email to their "Duties and Taxes" department stating the problem and disputing the charge. UPS Support told me to make sure I put the product value was $537 (for P35X), and that the import taxes are $859.67 in the email. Fingers crossed.

I also hope to hear back from Krale via email today, Tues 05/13/2025.

My UPS package will be delivered tomorrow. So, hopefully, this can be resolved today.

I will report back to this tread with status.
 
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But remember - the stated goal of increased tariffs and elimination of the $800 de minimis exclusion against PRC: (From The White House site) - "COMBATING CHINA’S ROLE IN THE OPIOID CRISIS: President Trump is targeting deceptive shipping practices by Chinese-based shippers, many of whom hide illicit substances, including synthetic opioids, in low-value packages to exploit the de minimis exemption."

This being the case, I am quite certain that CBP is demanding to know country of origin in shipments. This is something which Krale is not going to lie about on Customs paperwork.

With the Snowpeak guns being made in PRC, that is how their Customs duties will be calculated. Otherwise anything the PRC sellers may wish to sell would just have to be routed through a 3rd party nation, and therefore avoid PRC duties? Not likely CBP is gonna let that happen.
WOW i really hate initials , i have no idea what you just said .
 
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The US and China just agreed to drop the tarrifs to 10% for most products for 90 days. Might want to talk to UPS and see if there is a way to recalculate.

Krale may put something in the fine print but I've never seen it. I paid the old tarrif when I ordered 2 P35s in one shipment. There was an issue with the shipping invoice and Krale was not as helpful as they could have been. They would not send it to UPS but they did send it to me. I sent it to UPS and the problem was solved. I struggled to get to a person at UPS but when I did they were very helpful.

Good luck.
 
There is an issue with customs. First yes, they are likely still using the China Tariff ..However, somehow airguns are being billed at the same rate PB's are which is 20%, and I certainly understand trying to protect a type of product we do in fact manufacture in the US and in great numbers through many companies. Either way customs is the issue I believe. After waiting for an import that finally shipped several weeks ago, I was charger 20% on entire value+ shipping. And an additional Local tax on entire value. You're billed rate is obviously China tariff plus tax. Just have them hold it until they figure the real rate out.
 
Hey guys!! Let's get back to 'my' problem :). Thanks.

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So, according to UPS, the $859.67 import fee for my $537 P35X is valid. I replied for clarification, but here is UPS email to me. I'm still confused with the $859 import fee is still higher than 125%. Maybe one of you guys can help figure this out...lol.

"
Hello,
The charges are correct. Most items made in China are subject to additional duty of 7%, 10% or 25% depending on the actual tariff number of the goods. In this case, the 7.5 % duty on HTS 9304002000 is correct. Per the President’s Executive Orders, all goods made in China and Hong Kong, regardless of the value, are subject to duty. Per the EO from February, China and Hong Kong goods are subject to duty of 20%. Per the EO of May 2, China and Hong Kong goods are also subject to 125% reciprocal duty.

Thanks,
Jenny Bates

"
 
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Hey guys!! Let's get back to 'my' problem :). Thanks.

----


So, according to UPS, the $859.67 import fee for my $537 P35X is valid. I replied for clarification, but here is UPS email to me. I'm still confused with the $859 import fee is still higher than 125%. Maybe one of you guys can help figure this out...lol.

"
Hello,
The charges are correct. Most items made in China are subject to additional duty of 7%, 10% or 25% depending on the actual tariff number of the goods. In this case, the 7.5 % duty on HTS 9304002000 is correct. Per the President’s Executive Orders, all goods made in China and Hong Kong, regardless of the value, are subject to duty. Per the EO from February, China and Hong Kong goods are subject to duty of 20%. Per the EO of May 2, China and Hong Kong goods are also subject to 125% reciprocal duty.

Thanks,
Jenny Bates

"
the import charges are generally calculated on the full value of the package, including shipment costs etc. Maybe that accounts for the difference? Probably UPS also includes a handling fee.
 
the import charges are generally calculated on the full value of the package, including shipment costs etc. Maybe that accounts for the difference? Probably UPS also includes a handling fee.

The full value of the package is $593.25 - ($537.18 P35X + $56.07 shipping and handling). The $859.67 import fee is over 140%, so UPS handling must cost a bit too.
 
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UPS additional handling fee - yes, I have experienced that as well. But it is not huge, IIRC.

But I think as mentioned above by someone else, perhaps UPS can/will re-calculate the duties based on the (current) 90 day suspension of... whatever got suspended? (Is it just the reciprocal tariff rate, or the whole elimination of the de minimis exclusion?)

Unfortunately, as someone also said above, it has been my personal experience that UPS makes it almost impossible to speak to a live human on their 'customer service' lines. But you can get there if you are really persistent. And for the amount of money involved, I would be persistent!

P.S.: I had thought at first that your message from Jenny was from Krale, but re-reading it is from UPS.

Any response from Krale? Any help from them at all?