Hello, I made my first post here about a Gx cs2 pump I received that wasn’t functioning. I have tried to contact GX via email at [email protected], and [email protected] I have also sent messages on instagram, but I have had no reply. How long is a typical response time for customer service? I would love to be patient but after 7 or 8 emails and a couple weeks of no response, I feel like I have been had. Anyone that has used their customer support, how long did it take? Am I just being too impatient?
GX customer service how long to wait?
- Thread starter Mycal
- Start date
I don't have a GX but generally speaking I'd be ticked off with customer service of ANY brand new product where I'd gotten zero response for 2 weeks! I'd say 2 weeks of patience on your part is above & beyond. Do they list a number to call? Where did you purchase & how did you pay? If credit card you should call your bank & cancel charges. Really sorry your going through this! I'd expected better from GX with all the glowing reports here. Tell them you're about to post a negative thread about them on a forum with over half a million airgunners!!! That ought to light a fire under their butt!
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It was purchased through gxpumpofficial.com. I was under the impression that this is their official website?
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I guess keep trying. When I had issues or questions, they usually replied within a few days.
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This is off the GX Pump home page under contact us (no phone number).
"Click the instant messaging button in the bottom right corner and send me your questions, Customer service will be available 24H a day,
Or you can contact our social media homepage"
"Click the instant messaging button in the bottom right corner and send me your questions, Customer service will be available 24H a day,
Or you can contact our social media homepage"
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I really appreciate all the responses! I have read the contact us/instant message button at bottom right corner, but I do not see any such button on any of my devices. If they would just reply with we’re busy we’ll get back, I would be so happy...it is just the lack of response, and now 1/2 of the 30 day return policy has gone by.
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When I had to contact them I just replied to the email they sent me confirming my order, which was helpful to them because it includes the order number and date of purchase. They got back to me within a couple of days (time/date line adds a delay). This was a few weeks ago and they took care of me.
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I emailed them a few weeks ago through that support address. They responded in a couple days like others have said. Really weird.
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I just now, went to home page, clicked "contact us" & near the bottom of that page on the right it shows "socials" with icons for Facebook, Twitter, etc. Click on those.
I'd go on all those platforms I could & leave the same SCATHING message to them!
I just left a comment on their Facebook page about your situation & their lack of response. Maybe it will light a fire!
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If GX is a chinese company, they may be closed. I ordered an Acecare CF tank (from Acecare) recently and they stated they would be closed until first week of May, I got my order in before they took off, thankfully. I think the total time they would not ship was about 10 days. This also probably means their support staff is off as well.
So, I'd try again as this may apply to GX as well and I'm sure their inbox will be full .
So, I'd try again as this may apply to GX as well and I'm sure their inbox will be full .
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I have never had to wait more than about two days for a response, which is reasonable, considering they are in China and the associated time difference (12 hours ahead of EDT, so opposite our time zones), plus we don't know their work schedules/holidays.
Two weeks is WAY too long.
Another option is joining the GX FB group: https://www.facebook.com/groups/731183484792540
and describing your issue there. Should get help pretty quickly. I can tell you that the China folks aren't on the group daily like some Americans are, but it's another option to get attention.
Best of luck!
Two weeks is WAY too long.
Another option is joining the GX FB group: https://www.facebook.com/groups/731183484792540
and describing your issue there. Should get help pretty quickly. I can tell you that the China folks aren't on the group daily like some Americans are, but it's another option to get attention.
Best of luck!
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Thank you once again to everyone chiming in. I thought I would give an update on my situation.
Last weekend I sent off another 5 or so emails, then on Tuesday 5/6 I received an email!! I was happy to hear something, they told me to take a video and email them back. So I did exactly that and sent that video to them yesterday afternoon. Then this morning I had another response and I felt even better…until I read the email. They sent a link to a converter and told me to buy it and if it works to fix the compressor, they will reimburse me!! The converter they linked is another $50, and I guess if that doesn’t fix the problem I am SOL on the $50 converter. At this point I feel as though I am stuck and will probably just buy the converter although I am not at all confident they will reimburse me. I don’t know if this is because of tariffs or what. It is one of these worst customer service experiences I have ever had! Anyways just thought I would share what I found out! And thanks everyone!
Last weekend I sent off another 5 or so emails, then on Tuesday 5/6 I received an email!! I was happy to hear something, they told me to take a video and email them back. So I did exactly that and sent that video to them yesterday afternoon. Then this morning I had another response and I felt even better…until I read the email. They sent a link to a converter and told me to buy it and if it works to fix the compressor, they will reimburse me!! The converter they linked is another $50, and I guess if that doesn’t fix the problem I am SOL on the $50 converter. At this point I feel as though I am stuck and will probably just buy the converter although I am not at all confident they will reimburse me. I don’t know if this is because of tariffs or what. It is one of these worst customer service experiences I have ever had! Anyways just thought I would share what I found out! And thanks everyone!
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