WARNING/ read before you buy.

It sounds like the factory accidentally shipped some empty boxes and the vendors aren’t getting involved.
Weighed empty Vector Veyron 6-24x44 box, 10oz., specifications list scope net weight 20.5 oz. Hard to imagine nobody noticed weight difference at any point along the process. WM
Edit: Add 4.87 oz. for 30mm scope rings VV includes with each scope.
 
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Some where in between they got intercepted
Just consider, if shipped empty from manufacturer, all the people who handled both boxes, in and out of inventory, from vendor to consumer. Honestly, nobody recognized the boxes weighed 1/3 of what they should? I'll be ordering another VV from Krales (Optics Dept.) in a few days, how much you want to bet it arrives without a problem? WM
 
I once bought a Dewalt grinder from Lowes, when I got home, the box was empty. I should have noticed by the weight but sometimes a person gets in a hurry and doesn't pay attention. Taking it back was a hard sell because nobody believed I bought an empty box.
I learned to check everything at the big box stores before leaving. Used parts just tossed back in the box etc. The return staff don't do their jobs and could care less.
 
Years ago that used to be a common ebay scam. Take the money and ship you an empty box. They had delivery confirmation and you're left holding the [empty] bag. Well, I was able to recover because the shipping weight was lower than the weight of the item I ordered, so it was obvious.
I'm sure scopes are handled in pallets or some container with many scopes in it, and it would be easy for an empty box to make it to a dealer, but beyond that, you would think someone would have noticed it was empty.
I hate to say it, but to me, it's the last person to handle it that gets the grief. If OP or Amazon sold it, it's up to them to figure it out, and if they aren't willing, then my CC company is more than willing.
Thank goodness you got the proper response from OP. Gives one confidence in them.
 
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Employees at the manufacturer or the warehouse steals the product and leaves the box to keep the piece count accurate.
Sometimes they put an object in the box that weighs close to the same weight. This happened to me years ago. Luckily I opened box at store. The box felt a little heavy and there was a brick in the box with factory sealed tape.