Tom and American Air Arms

So I will start this off by saying that, neither of my Evols I got new from a distributor, my hps went through who knows how many owners and my mini , 3 owners.

From a manufacturer stand point , Tom owes me nothing. From a consumer stand point, I can't really expect anything from him.

If you were to watch all of this as a fly on the wall you'd think I just purchased both rifles from him.

When I got my hps , I had messaged Tom on a competing forum before HAM forum existed and he immediately got back to me, detailed, thoughtful responses with the info I was looking for. I thought that was stand up, also responded to a friend of mine about magazines and lighter ammunition and how to remedy some jamming issues, I know he had them send the mags in so he could remedy this for us, my friend did not get his Evol new either...

Come to my mini, I messaged Tom last week on Thursday about how my Mini came with a bent pellet probe. The mini I got 4th hand. After a few back and forth and 34 minutes of time, Tom had a tracking number for me and very detailed instructions on how to replace it. The probe showed up yesterday, 2 , TWO!!! business days later I had my new probe, extra probe orings, and a cool AAA patch.

Here is the kicker and not sure if I should say this. Tom did not ask anything from me for this. He just supported his product. Totally blew me away. I can't really say much more without sounding like I'm kissing his rear but I can say that my 3rd Evol will be a new purchase and it will 100% happen.



Anyways



Thanks Tom, I really appreciate it. 🙏 She back together and shooting lead again!

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Glad Tom took care of you.

When you posted about the bent probe last week the first thing that crossed my mind is that one owner didn't know that the magazine had a block when it is empty. I would speculate they tried to close the breech and gave it a good hard whack when it wouldn't go, thus bending the probe on the back of the magazine.
 
Glad Tom took care of you.

When you posted about the bent probe last week the first thing that crossed my mind is that one owner didn't know that the magazine had a block when it is empty. I would speculate they tried to close the breech and gave it a good hard whack when it wouldn't go, thus bending the probe on the back of the magazine.
I was thinking how someone could have done that but that is definitely a reasonable explanation. Honestly about the only one that makes sense.
 
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Glad Tom took care of you.

When you posted about the bent probe last week the first thing that crossed my mind is that one owner didn't know that the magazine had a block when it is empty. I would speculate they tried to close the breech and gave it a good hard whack when it wouldn't go, thus bending the probe on the back of the magazine.
That’s one helluva whack! I follow what @Dairyboy was saying. Maybe pulled trigger with bolt open and mag empty. Those hammer springs are super stiff. It may have enough umph to damage the probe, but I would see it making a mess of the magazine also.
 
Whoever the yahoo that owned it before must have tried servicing it with a framing hammer! How on earth do you damage an essentially bullet proof gun? HOW! I'm no master mechanic by any means, but knew to invest in both standard and metric allen wrenches, torx screwdrivers, metal dental picks, different lubricants. C'mon now?! Glad Tom hooked you up, I've heard nothing but good regarding him.
 
Whoever the yahoo that owned it before must have tried servicing it with a framing hammer! How on earth do you damage an essentially bullet proof gun? HOW! I'm no master mechanic by any means, but knew to invest in both standard and metric allen wrenches, torx screwdrivers, metal dental picks, different lubricants. C'mon now?! Glad Tom hooked you up, I've heard nothing but good regarding him.
Some people only have 1 tool, the russian wrench lmao
 
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