Recent content by Mycal

Thank you once again to everyone chiming in. I thought I would give an update on my situation. Last weekend I sent off another 5 or so emails, then on Tuesday 5/6 I received an email!! I was happy to hear something, they told me to take a video and email them back. So I did exactly that and...

I really appreciate all the responses! I have read the contact us/instant message button at bottom right corner, but I do not see any such button on any of my devices. If they would just reply with we’re busy we’ll get back, I would be so happy...it is just the lack of response, and now 1/2 of...

It was purchased through gxpumpofficial.com. I was under the impression that this is their official website?

Hello, I made my first post here about a Gx cs2 pump I received that wasn’t functioning. I have tried to contact GX via email at [email protected], and [email protected] I have also sent messages on instagram, but I have had no reply. How long is a typical response time for customer...

Thanks again everyone, I did try on a 20 amp circuit and no luck. I bought the unit directly from GX and have been trying the support email address. I guess I will just wait it out a bit and hope they get back to me before my 30 day return window closes! On the bright side, it looks to be a...

That would be my preference, but I have tried to get a hold of them (on social media and email) and they do not respond. I will check my outlets when I get home and if that is not it, maybe I will get a hold of Visa and see what my options are. Thanks again for the help!

Thank you for the ideas, once I am home from work I will check on the outlet amperage. I was plugged right into the outlet, no extension cords. The first two dead head tests I ran, everything worked fine (fans and compressor), just wouldn’t build pressure. The third time is when the fans and...

Hello, first time posting but long time lurker. I have a question about a gx cs2 pump I just received (I have reached out to support on social media and email but I get no reply). I tried the dead head test, the pump reached 1500 psi in 35 seconds. I tried again and it wouldn’t get above 1000...