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The Pellet Shop?
- Thread starter newbee
- Start date
Yes, do not buy a gun from
They will take 30% of your amount of the total price and leave you with nothing ,if you want a refund on the gun.
The Pellet Shop
Unless ,you want to be the blame for any issues with the gun no matter what the issue maybe it is the customers fault if a refund is desired .They will take 30% of your amount of the total price and leave you with nothing ,if you want a refund on the gun.
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This is just not true. Any COMPETENT air gun dealer is going to function test the rifles. Check out airgunsofmichigan and one of his last reviews on his M3, he asked FX to send him a rifle direct off the shelf NOT function tested and it needed to be "fixed" after I think? the first day of use.
Utah Airguns has an option for free function testing, I will always check that box if its an option.
My Alpha Wolf from High Pressure Pneumatics too was function tested.
@newbee As far as @thepelletshop goes, I have not ordered any rifles from Bin but know people who have and have had fantastic experiences, I am sure I will at some point in time due to his customer service alone, I have placed 5 orders with Bin and each time his customer service exceeded my expectations from the last transaction.
also @Doopdog both your posts on this site, your ONLY two posts slander the pellet shop... seems odd
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Absolutely A+ experience with Bin and his business The Pellet Shop. I’ve purchased two rifles from him and have had a perfect shopping experience with him. My first purchase was my AEA Element .25 regulated. That gun is superb and the shipping and a customer service was top notch. When I had a question about my FX Impact purchase, he dropped (literally) what he was doing and I could hear him opening boxes to confirm what he had avail. He then built the order right there on the phone. Then when I was questioning my scope decision for that M3 he was right there at the other end of the line. He gave me his honest professional opinion even if it went against the industry “standard”. He could have easily talked me into more money, but he was honest whole heartedly. I wouldn’t hesitate one second to do business with Bin today, tomorrow, next week or any other time. @thepelletshop is a class act.
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I have not bought a gun from them. But lots of other stuff. Order is allways right. And fast shipping. They also pack pellets very well.
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Well read their( The Pellet shop) web page it even states all sales final on Airguns so are you going say thats a lie also?
They will take 30% of your amount of the total price and leave you with nothing ,if you want a refund on the gun.
This happened to me .
The Pellet Shop
So unless ,you want to be the blame for any issues with the gun no matter what the issue maybe it is the customers fault if a refund is desired .They will take 30% of your amount of the total price and leave you with nothing ,if you want a refund on the gun.
This happened to me .
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Yes I am going to say that you are misconstruing the text
"Airguns
All Airguns are inspected and tested prior to being shipped out to the customer. After receiving your product, please test to assure its functioning properly. The customer has 48-hours after receiving the product to notify us of any missing parts or shipping damages. In the case of manufactured defects, The Pellet Shop will repair or replace the product. All refunds will be issued as store credit and we must be notified within 15 days of delivery.
If the product has warranty defects within 45 days of purchasing, The Pellet Shop will cover the shipping cost both ways for warranty work. After 45 days, The customer is responsible for the shipping the product to us and The Pellet Shop will cover the return cost.
Items that are used, not in original packaging, or otherwise not in new and sellable condition cannot be returned without prior authorization from an representative. If approved, a restocking fee of 30% applies.
All products will have to pass a thorough examination if the item is sent back. In the case of customer misuse or human fault, we reserve the right to refuse or withhold a percentage of the return. "
Shipping & Returns – The Pellet Shop
Shipping & Handling All orders placed after 3 PM eastern time will be packed and shipped the following business day. In some circumstances, orders will be shipped out the same day via USPS or UPS Mail. We fulfil and ship orders daily from Mon - Fri. We do not ship to PO Box's.Gun orders will be...
www.thepelletshop.com Seems pretty reasonable to me.
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Funny how you back up the company like you work for them.....
Anyway ,This is from a real customer
DO NOT BUY FROM The Pellet Shop
So unless ,you want to be the blame for any issues with the gun no matter what the issue maybe it is the customers fault if a refund is desired .They will take 30% of your amount of the total price and leave you with nothing ,if you want a refund on the gun.
This happened to me .
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Funny how you back up the company like you work for them.....
Anyway ,
This is from a real customer
DO NOT BUY FROM The Pellet Shop
So unless ,you want to be the blame for any issues with the gun no matter what the issue maybe it is the customers fault if a refund is desired .
They will take 30% of your amount of the total price and leave you with nothing ,if you want a refund on the gun.
This happened to me .
I have no affiliation with the pellet shop other than being a customer.
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Ok well have you ever bought a gun from them and asked for a refund? If the answer is no then you can not be honest on the topic.
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Why dont you lay out the chronological order of events that happened to you... that may help people believe your case , having only 4 posts and all of them are just to slander one business seems very skeptical.
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This is not too slander it was my experience with this company. I only have small amount of posts because I am telling others my experience.
On any site like say " amazon" do you count all those peoples posts ? Come on believe it or not this is what I went through.
You can lead a horse to water but you can't make it drink.
On any site like say " amazon" do you count all those peoples posts ? Come on believe it or not this is what I went through.
You can lead a horse to water but you can't make it drink.
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Ok so lay out the order of events, receiving the rifle, unboxing it, shooting it, what happened?! no details , no nothing, kind of hard to take your side.
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The gun was hard to cock . It would blow right through the pellets head just releasing the cocking lever which locked and jammed the gun with a pellet skirt.
After removing the pellet skirt and trying again the mag would get so stuck in place no matter how much you fought it I had to use a brass punch to push it out of the slot. At this point I was already not liking this gun .
After removing the pellet skirt and trying again the mag would get so stuck in place no matter how much you fought it I had to use a brass punch to push it out of the slot. At this point I was already not liking this gun .
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I am guessing this is an AEA gun you are talking about because that has happened to my carbine a couple of times with the Hatsan vortex pellets.
I’ve had such good experiences with the pellet shop but not purchasing a gun, just accessories. I am really surprised to hear you are having a hard time with them it makes me wonder what happened to make your experience so different. Based on your story and the return policy I’m guessing you sent back a gun that was used or not in original condition and for some reason it was thought that you were responsible for that damage.
“Items that are used, not in original packaging, or otherwise not in new and sellable condition cannot be returned without prior authorization from an representative. If approved, a restocking fee of 30% applies.”
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Yes it was sent back in original packaging but heck when I first received the gun was in unsellable condition .
Sure everything is fine with them until you say you want a refund believe me.
Sure everything is fine with them until you say you want a refund believe me.
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I have only ordered pellets from the Pellet Shop. As everyone has said, the pellets are shipped in protective wrapping and they give you a mini Slim Jim. Free meat is always good in my book. Fast shipping also.
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LOL i have been waiting for this guy to pop up.
OK just like i have warned "Doopdog" to tell the REAL story and the ENTIRE story if hes going to slander me and if he doesn't i will.
HERES WHAT REALLY HAPPENED
-Customer bought a gun (HP SS). Yes the gun is harder to cock (so as every other AEA Carbine series due to its heavily compressed hammer spring)
-Customer calls me and tell me the gun doesn't cycle correctly, it shoots 3-4 times before it doesn't cycle. I asked the customer what's his fill pressure? He couldn't tell me exactly what is the fill pressure. At first he states its "BEFORE THE RED". The red on the gun is 300 bar. the gun operates at 250 Bar. Then i asked him again exactly what's the exact pressure, he says its in the middle", finally after asking AGAIN, he reads the pressure and says its around 2500 PSI. Keep in mind the guns working pressure is from 250 Bar to 150 Bar. That's a ending pressure of roughly 2200 PSI. I informed him that starting from 2500 PSI you would only get about 3-5 shots if you're lucky before it hits the ENDING pressure of 150 bar/2200 psi and it would NOT cycle properly lower then that.
-Customer then tells me that "well i don't want this gun, i don't have a machine that can pump up to 250 bar pressure, the gun is packed and ready to be sent back"
-I informed the customer that's not a manufacture defect, that's just him not having the proper equipment to run the item, he told me he doesn't want to get a proper compressor that can pump to that pressure and that he doesn't want the gun. I informed him since its out side of a defect he would incur a restocking fee and would have to send the gun back on his cost. HE AGREED
FAST FORWARD. GUN ARRIVES.
-when we received the gun we TOOK A VIDEO to show that all we did was aired the gun up to 250 bar and dryfired the gun non stop 10-15 times. NO ISSUES. We then took live rounds and ran a entire magazine through it showing that it was aired up to 250 bar and again. NO ISSUES.
-On further inspection we realized the customer sent back the gun / moderator adapter / moderator with scratches on the gun shroud, moderator adapter and moderator. He went as far as to covering up the scratches with some sort of black paint. We wiped the paint off after wards and sent him the pictures. I have attached pictures of the damaged items. You can still see some of the black paint that wasn't fully cleaned off.
In the end instead of charging him 30%, we charged him 25% restocking fee, instead of holding it as store credit as per policy we refunded him money. He went back and forth arguing with us that he believes it should only be 15%. The customer failed to disclose the damaged items and covered it up with some sort of paint. If he did we would have told him that he can not return the damaged items back. When we confronted him about the damages in emails he chooses to ignore the questions about the damages and keeps arguing with us about "honesty" and how this "isn't right".
We sell only new items, we take a complete loss on the scratched moderator / adapter and we would have to replace the shroud. Even after replacing the shroud the gun would be a "used gun". We cant sell the gun as new. we would NEVER sell a previously used gun as "new" that's just bad business practice and dishonest. The customer states that everything he returned was in "re sellable condition". You be the judge and tell me if you were a customer would you be happy to receive any of these items as "new"?
Again I have all the time stamped emails for proof of everything, this is the real reason of why he is upset with us. He used and abused a item, returned it damaged, try to cover it up and got upset and threaten us with bad reviews when we refused to take a loss due to his mistakes.
OK just like i have warned "Doopdog" to tell the REAL story and the ENTIRE story if hes going to slander me and if he doesn't i will.
HERES WHAT REALLY HAPPENED
-Customer bought a gun (HP SS). Yes the gun is harder to cock (so as every other AEA Carbine series due to its heavily compressed hammer spring)
-Customer calls me and tell me the gun doesn't cycle correctly, it shoots 3-4 times before it doesn't cycle. I asked the customer what's his fill pressure? He couldn't tell me exactly what is the fill pressure. At first he states its "BEFORE THE RED". The red on the gun is 300 bar. the gun operates at 250 Bar. Then i asked him again exactly what's the exact pressure, he says its in the middle", finally after asking AGAIN, he reads the pressure and says its around 2500 PSI. Keep in mind the guns working pressure is from 250 Bar to 150 Bar. That's a ending pressure of roughly 2200 PSI. I informed him that starting from 2500 PSI you would only get about 3-5 shots if you're lucky before it hits the ENDING pressure of 150 bar/2200 psi and it would NOT cycle properly lower then that.
-Customer then tells me that "well i don't want this gun, i don't have a machine that can pump up to 250 bar pressure, the gun is packed and ready to be sent back"
-I informed the customer that's not a manufacture defect, that's just him not having the proper equipment to run the item, he told me he doesn't want to get a proper compressor that can pump to that pressure and that he doesn't want the gun. I informed him since its out side of a defect he would incur a restocking fee and would have to send the gun back on his cost. HE AGREED
FAST FORWARD. GUN ARRIVES.
-when we received the gun we TOOK A VIDEO to show that all we did was aired the gun up to 250 bar and dryfired the gun non stop 10-15 times. NO ISSUES. We then took live rounds and ran a entire magazine through it showing that it was aired up to 250 bar and again. NO ISSUES.
-On further inspection we realized the customer sent back the gun / moderator adapter / moderator with scratches on the gun shroud, moderator adapter and moderator. He went as far as to covering up the scratches with some sort of black paint. We wiped the paint off after wards and sent him the pictures. I have attached pictures of the damaged items. You can still see some of the black paint that wasn't fully cleaned off.
In the end instead of charging him 30%, we charged him 25% restocking fee, instead of holding it as store credit as per policy we refunded him money. He went back and forth arguing with us that he believes it should only be 15%. The customer failed to disclose the damaged items and covered it up with some sort of paint. If he did we would have told him that he can not return the damaged items back. When we confronted him about the damages in emails he chooses to ignore the questions about the damages and keeps arguing with us about "honesty" and how this "isn't right".
We sell only new items, we take a complete loss on the scratched moderator / adapter and we would have to replace the shroud. Even after replacing the shroud the gun would be a "used gun". We cant sell the gun as new. we would NEVER sell a previously used gun as "new" that's just bad business practice and dishonest. The customer states that everything he returned was in "re sellable condition". You be the judge and tell me if you were a customer would you be happy to receive any of these items as "new"?
Again I have all the time stamped emails for proof of everything, this is the real reason of why he is upset with us. He used and abused a item, returned it damaged, try to cover it up and got upset and threaten us with bad reviews when we refused to take a loss due to his mistakes.
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Does that look like Over $230 of damages to anybody? That's what it cost me with shipping included to get what little refund I did get for a unusable gun.
Who wants a gun you have to fight to make it work?
I told them to send back the moderator if they were charging me for it which they did not .
Do not expect a fair refund from the pellet shop its all good for them and to bad for the customer.
They are not telling the whole story they are only telling you what befits them to look good .
Anyway you decide if that's worth $230 dollars of your money ?
I do not need anything from anyone here at this forum I am only warning people unlike the Pellet shop they need your business so of course they will make it look good for them to sum it all up I paid a little over $230.00 USA dollars to get nothing in return.
Sound good to you then go for it.
Who wants a gun you have to fight to make it work?
I told them to send back the moderator if they were charging me for it which they did not .
Do not expect a fair refund from the pellet shop its all good for them and to bad for the customer.
They are not telling the whole story they are only telling you what befits them to look good .
Anyway you decide if that's worth $230 dollars of your money ?
I do not need anything from anyone here at this forum I am only warning people unlike the Pellet shop they need your business so of course they will make it look good for them to sum it all up I paid a little over $230.00 USA dollars to get nothing in return.
Sound good to you then go for it.
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