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Why can’t I get my NEW FX Independence fixed!!

After months of shopping & comparing I finally decided that a FX Independence would suit my needs. I ordered it from Airguns of Arizona on 7/10/2017 it arrived soon after and I was not disappointed in its accuracy. My problem started about the third time I pumped it up. It would lock up and you could bearly close the pump handle and when you went to open the it would want to fly out of your hand. I called Airguns of Arizona and was told perhaps I was putting to much air in it, which was not the case. I wanted it fixed because when it worked it worked so well. I was told I would have to send it to Wilmington NC where the repair center is, so I sent it, they received it on 12/18/2017