What a tedious process!
I recently had to experience this exercise when I had a package delivered that was damaged. This is why I save everything including insured shipping receipts until the package is delivered A-ok.
If you have to go through this process, and I pray you don't, get ready for a lot of back and forth phone calls and fax machines. It's very surprising to me that in 2016 A.D. a worldwide company such as UPS would not have an Email process set up for this with phone, fax, and (god forbid) mail being used as a backup. This made the whole process more painful than it had to be.
Additionally, I was dealing with a shipper that had their "Head shoved so far up their behind that I don't think surgery would be successful in removing it!" That's a direct quote from a phone call I had with UPS.
Overall, UPS was easy to deal with and stuck to their projected times pretty well but, being forced to use fax and phone really made it more frustrating than it needed to be. Obviously, the "head up the behind" shipper made everything as difficult, confusing, and time consuming as possible. It really all boils down to the owner/manager of the store making things as restrictive and difficult as possible. The employee always did her best to be nice and get the answers I was looking for.
I did end up getting my claim paid. I had to go to the shipper to pick it up (long story with SCAM written all over it). Here's an example of what I was dealing with the day I got my check...
I walk in and get told "Just so you know, I'm only half open today." This was from the store owner/manager. I look behind me and see the open/closed sign displaying "open" not "1/2 open"! Then I'm told that I may have to come back another day. Well, I wasn't having any of that. Before I know it, I'M rummaging through an employees desk looking for my claim paperwork! Really? They don't have a file for UPS claims? This po-dunk little hole in the wall place can't possibly have that many claims to deal with that they wouldn't have room to put them all in one file folder. Then it was, "well, I have to go to the bank so, you'll have to leave and come back in about 45 minutes. I have to deposit the check before I can write one for you." The bank is, literally, a 5 minute WALK away. An hour later, I finally get handed a check for the full amount. But, I'm told not to deposit it for a few days. Seriously!?! It's not like it's a check for thousands of dollars, that I could understand. It's less than 500 bucks!
I wish I could express to you all the dirty looks and long sighs that I had to tolerate with this place, all from the owner/manager. No wonder she goes through so many employees so quickly. I stopped in a few days ago to pick up a box to ship something out. The employee that WAS as helpful as she could be was there. She has always been nice and tried her best to be as helpful as she can be, regardless of the lack of training and restrictions put in place on her by the owner. I walked over, shook her hand, and personally thanked her for helping me. It wasn't until I turned around to leave that I saw the store owner/manager sitting there with that same old nasty scowl on her face. I almost busted out laughing before I got out the door! Enjoy your hole, troll!
UPS - Please get with the times and use Email for at least PART of this process.
Business Connection - Go out of business.
It's not like me to be negative like this. I really just wanted to put this out there to remind you all to pack the stuff your shipping very well! Shipping is expensive and when you have to go through such a process, it really makes you feel like you should be getting paid on top of the claim money.
Happy Shipping!
Tom
I recently had to experience this exercise when I had a package delivered that was damaged. This is why I save everything including insured shipping receipts until the package is delivered A-ok.
If you have to go through this process, and I pray you don't, get ready for a lot of back and forth phone calls and fax machines. It's very surprising to me that in 2016 A.D. a worldwide company such as UPS would not have an Email process set up for this with phone, fax, and (god forbid) mail being used as a backup. This made the whole process more painful than it had to be.
Additionally, I was dealing with a shipper that had their "Head shoved so far up their behind that I don't think surgery would be successful in removing it!" That's a direct quote from a phone call I had with UPS.
Overall, UPS was easy to deal with and stuck to their projected times pretty well but, being forced to use fax and phone really made it more frustrating than it needed to be. Obviously, the "head up the behind" shipper made everything as difficult, confusing, and time consuming as possible. It really all boils down to the owner/manager of the store making things as restrictive and difficult as possible. The employee always did her best to be nice and get the answers I was looking for.
I did end up getting my claim paid. I had to go to the shipper to pick it up (long story with SCAM written all over it). Here's an example of what I was dealing with the day I got my check...
I walk in and get told "Just so you know, I'm only half open today." This was from the store owner/manager. I look behind me and see the open/closed sign displaying "open" not "1/2 open"! Then I'm told that I may have to come back another day. Well, I wasn't having any of that. Before I know it, I'M rummaging through an employees desk looking for my claim paperwork! Really? They don't have a file for UPS claims? This po-dunk little hole in the wall place can't possibly have that many claims to deal with that they wouldn't have room to put them all in one file folder. Then it was, "well, I have to go to the bank so, you'll have to leave and come back in about 45 minutes. I have to deposit the check before I can write one for you." The bank is, literally, a 5 minute WALK away. An hour later, I finally get handed a check for the full amount. But, I'm told not to deposit it for a few days. Seriously!?! It's not like it's a check for thousands of dollars, that I could understand. It's less than 500 bucks!
I wish I could express to you all the dirty looks and long sighs that I had to tolerate with this place, all from the owner/manager. No wonder she goes through so many employees so quickly. I stopped in a few days ago to pick up a box to ship something out. The employee that WAS as helpful as she could be was there. She has always been nice and tried her best to be as helpful as she can be, regardless of the lack of training and restrictions put in place on her by the owner. I walked over, shook her hand, and personally thanked her for helping me. It wasn't until I turned around to leave that I saw the store owner/manager sitting there with that same old nasty scowl on her face. I almost busted out laughing before I got out the door! Enjoy your hole, troll!
UPS - Please get with the times and use Email for at least PART of this process.
Business Connection - Go out of business.
It's not like me to be negative like this. I really just wanted to put this out there to remind you all to pack the stuff your shipping very well! Shipping is expensive and when you have to go through such a process, it really makes you feel like you should be getting paid on top of the claim money.
Happy Shipping!
Tom
