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Umarex Fail

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    UmarexUSA-JB
    Manufacturer
    Manufacturer

    You could not know this, but I assure you, none of you are more frustrated than I am. As for media getting product before consumers, that’s business no matter the industry — Marketing and promotion people do the job they’re paid to do and have no choice but to base their efforts off of the information they’re provided. We’re not the first to experience delays. Did we get a black eye? You say so. Will you be happy in the end? That’s up to you and out of my control. Did we miss the boat? No. We have a long tether. For those that want to know more specifics about the “parts”, I’ve got nothing for you. Your knowing would not change anything at this point. The only thing I will say in regards to parts is that I’m highly confident in and respectful of our U.S. based Quality team who refused to let subpar product pass inspection just to get something to market. This level of quality commitment in addition to its responsive U.S. based service techs are what separates Umarex USA from others. For that, we should all be appreciative. ~JB

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    Profile photo of ThisGuy
    ThisGuy
    Participant
    Member

     Thanks for the reply JB, I appreciate it. 

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    parkplace06
    Participant
    Member

    as a newb I got excited to hear about the gauntlet thinking that would be my first gun potentially…it’s been disappointing to hear it won’t be out again…and that those who ordered in march are just starting to trickle out…also the hammer looks really cool but I contacted Umarex directly and they said it’s not coming out until late first quarter 2018 at the earliest…

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    Profile photo of Jonah
    Jonah
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    Member

    JB;
    Thanks for the update.  Since the delivery date keeps slipping back, those of us that preordered would appreciate even more current updates.  If the delivery date has to slip, it would help Umarex PR if we were given more notice, instead of when the delivery date comes then find out it will be another month.  It would be appreciated if Umarex would consider giving weekly updates with some kind of explanation as to the slip in delivery.  

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    dixieduo
    Participant
    Member

    I’m keeping my powder (money) dry and not buying another air rifle or pistol till I have a gaunlet in my hands. Man do I want that rifle. Hopefully, early 2018.

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    Profile photo of UmarexUSA-JB
    UmarexUSA-JB
    Manufacturer
    Manufacturer

    Update:
    It is my understanding that Gauntlets currently on-hand in Fort Smith that were awaiting a part replacement (as mentioned on 10/9) will start shipping week of Halloween to our valued retail partners. There could always be unforeseen road blocks, although we aren’t anticipating any. That shipment will then be followed by our next arriving allotment expected during the first full week of November. Other shipments to Fort Smith are scheduled to come in waves thereafter. ~JB
     

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    Jonah
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    Thanks for the update. 

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    Profile photo of msurf
    msurf
    Participant
    Member

    Thanks JB,
      Will the next arriving allotment ( and subsequent shipments) have a part replacement as well, or are they ready to go?  Not sure if I will make it on the Halloween shipment as I ordered on 8-29 from PA…probably a lot of people ahead of me. Hopefully the All Hallows shipment will be large!

    • This reply was modified 1 month ago by msurf.
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    Profile photo of UmarexUSA-JB
    UmarexUSA-JB
    Manufacturer
    Manufacturer

    After identifying the part issue the change was implemented at our factory, thus subsequent shipments should be in good shape.

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    Profile photo of spysir
    spysir
    Participant
    Member

    JB,
     So nice to read an actual update from someone with facts!
    Very nice of you to keep everyone updated,  great way to do business and looking forward to hearing how these shoot.

    John

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    Profile photo of Jonah
    Jonah
    Participant
    Member

    JB,
    Any more updates available?

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    Profile photo of UmarexUSA-JB
    UmarexUSA-JB
    Manufacturer
    Manufacturer

    Friends of Umarex USA;

    Thank you for your extreme level of patience in delivery of the Umarex Gauntlet. You have undoubtedly seen a consumer-published video by now touting its unparalleled accuracy, especially considering its retail cost. We have begun to ship the first production units just this week and will increase the production and delivery from here. A second, much larger production run is en route and is expected to ship from Fort Smith to retailers in the next 12-14 days. I do not have information as to how many Gauntlets a retailer may or may not have received nor would I be at liberty to say if I did. Again, as I have said before, the wait while excruciating for some, is a contributing factor in the Gauntlet’s performance. ~JB
     

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    Jonah
    Participant
    Member

    JB,
    Thank you for the update.

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