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Pyramid Air hasle after order

Forums Dealers Direct Pyramid Air hasle after order

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    Profile photo of russinbaja
    russinbaja
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    After a big order of a gun, scope mounts, scope, pellets and other goodies I got to sighting in my new gun. The scope would not adjust and I called Pyramid Air and they said I had to send the whole order back to them to get a scope that worked. Called Gamo and they said a replacement was on the way. That is my last order placed thru
    Pyramid Air.

    MOD EDIT moved to Dealers Direct section

    • This topic was modified 2 weeks ago by a Moderator.
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    Profile photo of Butch
    Butch
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    That’s odd. They have been great to me. Maybe just someone having a bad day. 

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    Profile photo of russinbaja
    russinbaja
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    Actually this was not my order but a friend I got into airguns. He started a short time ago with a springer and as I predicted he up graded to a PCP.  It took longer to receive the order than expected and then dealing with customer service after having an issue with the scope. He emailed me about the frustration he had to deal with. The only issue he has is with the scope. I can’t imagine what Pyramid Air is thinking by insisting the whole order be returned. It is nice to hear Gamo took this serious and stepped up and is making things right.  Shame on Pyramid Air.

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    Profile photo of Nick Smith
    socaloldman
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    I had a very similar problem with PA.  My 4 month old Coyote (purchased fro PA) was leaking air.  I called and said I can fix it but I really need a schematic parts explosion drawing.   I was told they had nothing like that and they were no longer servicing Gamo’s.   I must go to Gamo.   Hmm 3 month old. OK well can you email  the BSA schematic because it is the BSA gun in a Gamo Stock.   I was told no.  

    Called Gamo explained the problem  they were upset at PA but I had the drawings in 10 minutes and proceeded to fix the gun.     I am turned off by PA service.

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    Profile photo of Paulcat
    Paulcat
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    Sounds like a manufactorer(Gamo) vs dealer(PA) issue where the loser is the customer.When you have an issue with a product you would expect to be able to get some help from who you bought it from.Too much to ask or is it just me?

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    Profile photo of SHANE AKA coonslayer
    coonslayer
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    Don’t take it to hard, i orderd a part n pellets from AoA over 2 weeks ago and called twice just to find out today it was never sent. smh

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    JimQwerty123
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    Was the scope bundled with the gun?

    I had the same problem with PA with a bundled scope where they wanted both the rifle and the scope returned. 

    Jim

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