I will NEVER buy a Crosman product again EVER.

 If shipping to someone else before me is the worst thing that happens in a day, it would still be a good day. They are not going to go bankrupt without you. CHEERS!

Did he pick the same shipping option? Are you sure he bought the Euro(12fpe) version? When it comes to human interaction with computer controlled systems mistakes happen. Perhaps if you weren't so quick to anger a resolution could have been found? Remember this is a hobby, not a necessity and your money spent or not with Crosman is a drop in the bucket, even if.

When I ordered rifle from crosman, it was tested for accuracy by actual person.

Maybe the person that strarted testing your rifle found something and send it back for a fix? 

Would you rather wait little longer knowing that you are getting good quality rifle or be dealing with issues?

Man, I hate when a trusted manufacturer lets something fall through the cracks. You sure have reason to be steamed, @fpgt72. Based on the overall content of reviews and forum posts (here and elsewhere), Crosman tends to be a pretty good company with which to work as a customer. That said, it only makes it that much more frustrating when 'you' end up being the inevitable exception. I hope your next experience, with whomever you choose, goes much better. I always end up thinking "never say never" in situations like this, but you have plenty of other options on the table for your airgunning adventures. All the best to ya and may you be blessed with better days ahead.

They do list them as in stock today. And we all hate waiting for our new toy.
It has been my experience with crosman that they pretty much bend over to satisfies customers if that's what it takes.
Once upon a time crosman had a back order of discovery rifles. They had more in the factory than they could even store but not a single box to put them in - silly problem but ... - the day they did get their boxes they started shipping from A to Z as fast as they could, companies first. civilians last. More than 1 person scramling that entire week. You may have gotten into something like that.

Except for the Gauntlet ( which is un proven and has little/no support as of today) Crosman rules entry level pre-charged rigs. Their parts cost change and service is outstanding.
Ordered a hunter package using the agn code , deal, was in stock when I ordered and I had it in 5 days. Not bad.
If you really want to help others enjoy airguns as you have you might want to set aside your personal 1 time shipping issue and just hand folks your marauder and let them deside things.

Dont even know if you can "build" a maxiums like in the custom shop but if so the red letter warning on time show up.

At least you were'nt on a back order for a guantlet at full price while drop ship stores were actually delivering the rifle at less money. That mean ole umarex.

I do support your move on up to much more expensive and better quality airguns. They are nice.

John

crosman is a good company u like them people make error give em another shot get your rifle from them im sure they will sweetin the pot and enjoy yourself get together with your buddy and see who can shoot better groups ,,its ok to get upset and forgive you will like yourself better ,,,have fun pat

They were taking extra special care to make sure you got a very good rifle. I can say one thing I liked the Marauder for the price.
good luck hope it works out

I can understand getting frustrated but don't be so quick to give up on them. I personally had a woods walker get flooded on the island during hurricane Matthew. It was leaning up in my living room and the water line in the room was higher than the moderator. It was one of the only items I cared about that I didn't get up high.

Bottom line, I got in touch with Crosman who said send it in. I told them the truth and that the damage from the saltwater wasn't their fault. Also told them I was the second owner and it was probably out of warranty. They sent me a brand new gun. They sent the wrong scope rings and although I hated to bother them again after their generosity, they quickly got me not only a new set but a brand new red dot scope to go with it. Two weeks later the gun just stopped firing. Sent it back w no scope or mag and Again they sent me a brand new gun.w scope, rings and a new mag.

Don't know about you, but after all the crap I've dealt with from other companies customer service, I can tell you that my opinion of them is stellar!

Hate you had a bad experience but give em a chance and they'll make you happy. Certainly there must be a good reason why this happened to you.

"fpgt72"
.....best part is they charged the CC the day the order was placed.....

Click to expand...

This burns my ass with these companies. They are quick to take the money and after they get it we are second class citizens.

You are right if we don't correct them they will just keep pushing till they just collect money with no product.

"If you don't correct the dog for crapping on the floor expect it to be there every day"

Charging the CC would be odd for them. I just clicked over the corsman . com and at least as of today if ordering from the web site if they have it available you can process through and if it is not available ( I tried the bulldog ) there is NO add to cart button but rather a button saying notify me. 

John

Well at least you have or are getting your money back.I just received an empty package that was supposed to have a custom cut piece of carbon fiber tube to make a shroud out of and all I got was a well taped empty box.
I'm just hoping the manufacturer will send me another box with my item actually in it.
Lol I just don't know how in the world an empty box was shipped out because the packaging information with the box stated 1 piece carbon fiber tube.
Best of luck bud.

I believe there is a LOT more money and effort put in on the FRONT END (selling the gun) than on the BACK END (servicing the customer). A lot of effort and money is spent with a real effort to get us to look at the product (YouTube reviews, advertisements, mark downs...). I wish at least some of that money could be spent on service AFTER the sale. I believe in the long run that the GREAT CUSTOMERS (Long term) are made AFTER the sale. In today's world where "word of mouth" might include THOUSANDS of people (thru "social media"), I would think these Companies would see the light and take care of the customers they already HAVE!

Well, you know what they say; "they won't see the LIGHT until they feel the HEAT".

I wish you well,

Geezer

I ordered the .177 Maximus Euro on November 17th, they charged my card right away, and it has not shipped from Crosman yet. When you order the Euro you get this note at checkout Custom gun orders take 3-6 weeks to deliver which I assume means that each gun is not in stock and is made as each order comes in. If that is the case I can see why they would charge you right away, it comes out of the custom shop. I imagine this could happen:

• you place your order and it gets into the system and the process gets started. It is in the system and the computer software takes over the order
• after your order is processed someone cancels an order for a .177 maximus euro. Crosman now has a new euro in stock
• your buddy later places an order and gets the euro that was canceled since it was in stock at the time he placed his order.

I am more concerned about the Euro not putting out the FPE that is shown on the AEAC review after seeing some of the shot strings posted on other forums but we will see after my Euro is delivered.