I just contacted gamo to order a part that has been broken since purchasing the gun in July of this year. I didn't know it was broken but discovered it while trying to figure out drastic poi changes. It's behaved the same since receiving so that's how I came to the conclusion this is the culprit. I contacted gamo to order the part since I assume trying warranty will be a waste of time and was told they'd have to send schematic so I could identify part number for them. Ok fine. Waited three hours but no email, called back and yep they don't have email correct. Finally received email and then called twenty minutes before closing. Was told the gunsmith had left for the day and no way to know if they have that part in stock. Really? Asked when he would be back and was told to call tomorrow, they'd write down part number then call me back when the gunsmith disclosed availability. Has anyone else had problems in dealing with gamo customer service or had problems getting replacement parts? I still trying to figure out why they're paying the people that I already spoke to on the phone. Sounds like the gunsmith is the only one with any skill.
