The parts that were originally sent to me did not fix my problems with the Brocock Concept 6 that I own, so I had the person repairing the gun return it to me so I could see what was needed and complete the repairs myself. I contacted Stefano Gustafson at Brocock UK and he took the details from me and arranged to send me the complete valve and refused to take payment until he hears back from me that the valve has fixed my problem. The service I have been given by Brocock has been unbelievable, the parts were shipped just as soon as I verified what was needed and I should have them in a couple of days. Way to go Brocock, I wish more dealers were that efficient and pleasant to deal with, Neil.
The valve got held up in the UK at customs, Brocock were all over it and made sure it got released. I received the valve in the mail today, one hour later it was installed in my gun which is now working perfectly, great Job Brocock in following through with this to make sure I received the part and it actually fixed my problems. . I must add that Stefano was on vacation and he still answered my e-mails and made sure that the company chased after my part, and e-mailed me to make sure I got the part OK, This is the type of after purchase service that will make me buy more guns from his company, way to go Brocock!
The valve got held up in the UK at customs, Brocock were all over it and made sure it got released. I received the valve in the mail today, one hour later it was installed in my gun which is now working perfectly, great Job Brocock in following through with this to make sure I received the part and it actually fixed my problems. . I must add that Stefano was on vacation and he still answered my e-mails and made sure that the company chased after my part, and e-mailed me to make sure I got the part OK, This is the type of after purchase service that will make me buy more guns from his company, way to go Brocock!
