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Pulsar electronic firing not working

My friend just bought a new pulsar.
In The box was daystate quality paper with the shooting test.
So he filled the gun with air load the magazine squeeze the triger and nothing happens. No shot.
Going through the menu is working perfectly and all can be adjusted, power laser...
The problem is we cant fire.
The gun shot one time after squeezing the trigger multiple times in a row.

Any help would be appreciated.
Such an expensive gun you would expect it to work flawlesly out of the box.
 
The pulsars' electronics are packed into what is quite a small area as they fit in a waterproof box. In addition we have some European regulations restricting voltage which further effects output. Improvements to the design have helped, but nevertheless it tops out at 35 foot pounds in. 22 with a 21 grain pellet.

So it comes down to pellet weight. The heavier the pellet the greater yer the energy. Use a 36 grain Dynamic and you will get closer.

But there are ongoing developments, so who knows what may happen in the future!