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Not a good experience with Airguns of Arizona used guns. Their rating system is 👎

Let me start off by saying that I've really had nothing but good luck with AoA in the past and always recommend them to others. I still will but probably not without a word of caution about the used stuff. As always their customer support was top notch and my issue was resolved in under 3 minutes. Regardless, I'm still leaving a review because this needs to be said.

I purchased a Walther LGV Special from AoA last week and today was the big day! Open the box and couldn't believe what I saw. A gun that was listed as being in 90% condition that I had paid slightly over Blue Book for had next to zero bluing, some rust and a few spots of heavy pitting. The stock has some scratches/gouges but honestly that didn't bother me so much. The gun had very clearly been used as a club gun for years and rarely if ever wiped down.

When I called to say something the gentleman who answered was very friendly and professional but what he said didn't sit right. "Sir we grade these guns based on age. You can't expect these guns to look perfect."

That's not how grading works.

I wasn't looking for perfect but I was at least looking for "pretty darn good" which is what the listing led me to believe. This isn't my first 50+ year old gun and it won't be my last. None have looked like this. I have never once recieved a gun in "90% condition" that didn't look basically new with a few marks here and there which is what 90% means. It looks 90% of brand new. This gun is 70% if I'm being nice. You can't look at this gun and think "That deserves an A!"

He offered a discount ($100) which I originally accepted but when I got home and unboxed the gun again I just couldn't do it. I called back and talked to the same guy (who once again was very professional the whole time) who promptly said "no problem, refund and return label are on the way. Someone will buy it eventually"

Here's your warning/heads up. An LGV Special is likely to pop up on AoA in a week or two. The following pictures are what it looks like. They actually make the gun look better than it really does in person. I can vouch for it being a shooter though. I took it for a test drive to see if I could get past the looks. I'm vain and I couldn't. If you're looking for a solid 10m gun and don't care about looks, here's your sign. AoA has one.

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In fairness to AoA, here is a screenshot of the pic they posted. If you look very closely the barrel isn't blued. Thats not what I saw when I glanced through the 2 whole pictures they listed. What I saw was a glare, same as the glare on the back of the stock. You cannot see the blaringly obvious scratches on the stock though. Better pictures would have helped here. Long story short, I won't we buying anything used from them again without first calling and asking for better pictures.

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I truly hope the rest of you guys who ordered from that batch of Walthers that AoA snagged had better luck than I did.
 
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I wrote this up last night and didn't submit it because AoA really did do right by me in the end. I woke up still ticked off because I really do feel lied to like they got my hopes up for no reason. Had they been honest in their assessment of this gun this could have been avoided because I would have known what to expect.

I buy guns all the time through the classifieds here and elsewhere. Not once have I opened a box sent by a complete stranger and felt a wave of disappointment like I felt yesterday. These people are supposed to be professionals and "we thought this gun was in very good condition" is just amature hour.

Anyway, long winded rant over.
 
Your right, cosmetically that is right around 70% to me too. The impossible to discern, from a used sale, is the state of the powerplant and piston seal. It's tough to buy used with out knowing a guns history. I think that it's fair to point out the rating discrepancy, and let us decide, as this is all just a matter of opinion. Good on you for the heads up, as the buyer will most likely be a reader of these forums. AoA did handle your problem well in the end though, and that means a lot.
 
Maybe why they dont use actual picture and use the new gun sales page picture.. ( i get suspect from that to start) and cant click on or expand pics there either..

its hard enough to get what you think you paid for in new stuff .

Anymore on used if i cant see and handle it first i tend not to buy it.

At least you did get recorse from aoa but could of been a take it on the jaw from someone else . He got you money and you got there junk.. / too bad ,sooo sad 😭
 
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with the $100 back I would have been ok with the condition IF i knew from the start it was 70% , maybe even without the cash back . IF it was a good shooter.
Honestly I was going to until I thought about it. I know myself. I'm still going to want a pretty one so I'm going to end up spending more and there is no way I could in good conscience sell this gun for anywhere near what I was paying. Its a $250 gun at best.
 
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That is unfortunate, I would be equally troubled as well, AND returning it. The ad is at best, misleading, and in no way , shape or form is that gun 90%. C'mon, really? If AOA thinks this is ok, then I consider their used section a big "no bueno". Their new is quite good, but I'll stear clear of their used section.
 
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What a joke. A 90% gun is a 90% gun if it’s one day old or 10000. I’m glad this is the biggest inconvenience to them and I hope it happens often to them as they deserve it. I’m pretty sure they won’t even send you pics if you request let alone post usable ones online. Returns are probably the only way they will wake up.
 
Unfortunately you had to go through a bit of a hassle and some disappointment, but at least they are making you whole without having to jump through hoops.
Agreed, in the end they made you whole. Good to know they stand behind what they sell. Some other retailers consider sales of used as final. None provide much more in way of pictures or descriptions.

Disappointed to learn about how they grade, would have expected something like detailed in Blue Book. Good to know.

Have not bought used from AoA nor other retailers yet though search listings frequently. Have always done so with skepticism as all, not just AoA, are essentially blind ads to varying extent. Due diligence on part of buyers is still very much required. Wouldn’t buy used anywhere without asking pointed questions and receiving detailed photos first.
 
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That's definitely not a 90% airgun if you go by the grading in the Blue Book. Unfortunate. But - I am wondering if maybe the LGV you got was a different one from advertised? When that lot of airguns was posted in the used section there were a lot of LGVs up for sale. Is it possible you got a different Lot # airgun?
The first thing I did when I talked to the rep was give him an out by asking if they were absolutely sure they sent me the right gun. There was no way this could be the one they had listed.

He immediately said "Nope that one is definitely correct" and then proceeded to go into his spiel about how they rate based on age.

I had the serial number ready for verification and he didn't even ask for it. It's like he just knew the condition was questionable.
 
Agreed, in the end they made you whole. Good to know they stand behind what they sell. Some other retailers consider sales of used as final. None provide much more in way of pictures or descriptions.

Disappointed to learn about how they grade, would have expected something like derailed in Blue Book. Good to know.

Have not bought used from AoA nor other retailers yet though search listings frequently. Have always done so with skepticism as all, not just AoA, are essentially blind ads to varying extent. Due diligence on part of buyers is still very much required. Wouldn’t buy used anywhere without asking pointed questions and receiving detailed photos first.
Agreed about due diligence but as a counter point AoA is supposed to be one of the best in the buisness and should be held to a higher standard. Their descriptions are intentionally lacking.

Most sellers even in the classifieds here go out of their way to ensure that you as a buyer know what you're getting. Shoot most of them intentionally focus the pictures on the negatives! I bought a ASP20 last week here and the seller pointed out and had a close up of 3 scratches that looked waaaay worse in the picture than it did when I got the gun in hand. Honesty goes a long way!